Hotel Online  Special Report


Of 684 Marriott Courtyards Worldwide, the Courtyard Newark-University
of Delaware Named Best in Customer Satisfaction
for 2005 by Marriott Corp.
March 7, 2006 - The Courtyard Newark-University of Delaware hotel was named best in  customer satisfaction for 2005 by Marriott Corp. at its general  managers' meeting held Feb 20-22 at the Marriott San Diego in California. The UD/Shaner Hotel Group-owned Courtyard received more  outstanding customer satisfaction surveys than any of the 684 Marriott Courtyards worldwide. 

Bill Sullivan, managing director of the hotel, accepted the trophy at  the Marriott banquet Feb. 22. He credited his employees for the  award, along with students in UD's Department of Hotel, Restaurant  and Institutional Management (HRIM). 

“We are so fortunate to have an excellent team that works hard every  day to excel at customer service,” he said. 

“'Whatever it takes,' or 'WIT,' as we call it, is the driving force  that UD/ Shaner and Marriott fully endorse, and it's what we remind  our staff of every day. We also are blessed with the fine students of  the HRIM practicum who work closely with our staff to provide an even  higher level of service. Together, this is an exceptional team,”  Sullivan said. 

According to the surveys, guests were impressed with how UD's hotel  and its staff went out of their way to be of service. Guests wrote: 

"The staff was always ready to do what was needed to help. They  prepared a meal for me--a late arrival--long after the restaurant had  closed." 

"A student intern helped my daughter with directions on campus and  gave her great advice about being a student at the University." 

"We had superior service in the lounge with Ed. He is a great  representative of the highest level of service." 

"Great food in the cafe, and chef made special items for our children!" 

Sullivan said, “It is a pleasure to be part of this team, and I am so  proud of every person on it. Teaching our HRIM students with such a  fine staff helps us share with them our passion for service that they  can carry into the future.” 
Representing the 35 Courtyard-Newark University of Delaware hotel staff
members recognized by Marriott for highest guest satisfaction ratings are
(from left) Justin Bakeoven, Cristina Garcia, Mark Chopko,
Judith Molock and Louanne Webb

Bill Sullivan
Managing Director
Courtyard - Newark at the University of Delaware
University of Delaware Conference Services
400 Pencader Way
Newark, DE 19716
Hotel Phone Direct: (302) 391-2261

Also See: Newest Classroom at University of Delaware's Department of Hotel, Restaurant and Institutional Management Also a Hotel / January 2005
In Partnership with Academia, Shaner Hotel Group Will Build a 120 room Hotel on the Campus of the University of Delaware / May 2001

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