|By Stanley Turkel, MHS, ISHC
February 21, 2006
1. In the New York Times (January 31, 2006 “Détente in the Hotel Bed Wars”) columnist Christopher Elliott writes, “The hotel “bed wars” are over. But are business travelers the winners?” Some believe that the bed wars have gone too far. Professor Harley R. Myler from Lamar University, Beaumont, TX said when he checked into the Marriott University Park in Tucson, “There were several pillows and bedspreads. I didn’t know what they were for… I would much prefer that they offered free high-speed internet”.
Interestingly, Sue A. Brush, Westin’s senior vice president said of the Heavenly Bed, “We wanted to differentiate ourselves from the competition. It wasn’t anything that came through in the research.”
JimStover@ajg.com recently wrote me,
“I just finished reading your 12/2005 article and noted your reference to “Amenities Rush.” As a hospitality loss control practitioner (and member of the American Hotel & Lodging Association’s Loss Prevention Committee), one area of “rush” that concerns me is the proliferation of new, high-power, super beds with numerous duvets, sheets, comforters, and pillows.2. What about trans fats and hotel food? In January 2006, a new law requires manufacturers to list on food labels how much trans fat their products contain. The New York Times (2/5/06) reports, “But for the hospitality industry, the zero-trans fat approach is just another dietary fad played out at hotels, from organic-only produce to vegan options like the bento box lunch in Soleil at the Ritz-Carlton in Palm Beach, Florida.” Other hotels are making more serious menu adjustments to provide food free of trans fats:
“Today, many franchise professional have come to the conclusion that the franchise relationship should not be compared to the equality of a marriage, but there just may be a point in which the “relationship” could be construed as a true partnership, namely when sophisticated independent franchisee associations mature to the point of being a major force in controlling the system.NFA chairman Dan Fitzpatrick wrote recently to Burger King president John Chidsey, “you should know, in the meantime, that from the perspective of NFA no door is closed, our e-mail is accessible, your calls always will be returned and your candor always will be welcome. For the sake of the Burger King System… we are hopeful that you will reach out for appropriate and vigorous dialogue immediately. We need to find a way to work together—without jeopardizing the relationship.”
Ms. Sparks writes, “Now it’s a wait-and-see situation. Will the parties come together to reconcile their differences, or will the attorneys step in for the long, costly legal battle? There are no winners in a separation such as this- the entire franchise family suffers. The only real winners, outside of the lawyers, will be the competition.”
4. With the recent launch of the Waldorf-Astoria
Collection by Hilton, I am pleased to quote verbatim from an actual booklet
published in 1899 by the original Waldorf Astoria Hotel on Fifth Avenue
and 34th Street (current site of the Empire State Building):
“Patrons are invited to inspect the Hotel. A visit to the kitchens, Wine Cellars, Segar Humidars and Machinery Hall will be found interesting. Guides are provided at the office.I’ll be pleased to review the other contents of this fascinating 107 year-old booklet with Matthew Hart and/or Steve Bollenbach.
Stanley Turkel, MHS, ISHC, is a New York-based hotel consultant specializing in hotel franchising issues, asset management and litigation support services. He is a member of the International Society of Hospitality Consultants and can be reached at email@example.com and 917-628-8549. If you need a due diligence study for a proposed acquisition, a third-party audit of a marketing or operational problem, an asset manager to monitor a management contract or franchise agreement or if you have a question about any of my articles, don’t hesitate to contact me. There is no obligation for this call.
Stanley Turkel, MHS, ISHC
|Also See:||Nobody Asked Me, But…. / Stanley Turkel / January 2006|
|Nobody Asked Me, But…. / Stanley Turkel / December 2005|
|Nobody Asked Me, But…. / Stanley Turkel / November 2005|
|Nobody Asked Me, But…. / Stanley Turkel / October 2005|
|Nobody Asked Me, But…. / Stanley Turkel / September 2005|