|BROOMFIELD, COLO. – March 7, 2006 – The Comfort Inn Northeast in Fern
Park, Fla., recently became the 1,000th hotel to install the PhoneSuite
PBX, an economical but feature-rich lodging solution designed for independent
hotels and limited-service franchise properties with up to 220 rooms. Choice
Hotels International, the national franchisor of the Comfort Inn brand,
named PhoneSuite an endorsed PBX provider in August 2005.
Darshana Shah, general manager of the 75-room suburban hotel, said price, functionality, testimonials and tradeshow networking sold her on the PhoneSuite system. Mother Nature provided the immediate need.
“Recently a lightening strike took out several systems, including our telecommunications,” Shah said. “Suddenly we found ourselves looking for a new PBX. A new system wasn’t in our budget, nor had we planned to upgrade from our Mitel SX50 that had been in place for several years. However, I had recently attended the Choice Hotels Conference in Jacksonville, Fla., met with PhoneSuite and was impressed.
Shah said the PhoneSuite system looked attractive, seemed easy to operate,
and offered numerous guest-service upgrades that the hotel’s existing Mitel
system didn’t offer, such as voice mail, credit-limit functions, and the
ability to enable long-distance calling when needed.
PhoneSuite, a division of Call Management Products, has been supplying hospitality PBXs to independent hotels and limited-service franchised properties since 1999.
Frank Melville, PhoneSuite president, said the company has enjoyed tremendous growth in the hotel/motel market. He said the company’s partnership with franchisors and the industry’s leading hotel associations are key contributors to its success. PhoneSuite is a founding sponsor of the Asian American Hotel Owners Assn. and is a proud member of the American Hotel & Lodging Assn.
“PhoneSuite provides the telecommunications’ solutions that today’s hoteliers are looking for at prices they can afford,” Melville said. “That’s one of the main reason our growth and success are continuing at such a strong pace. We also owe a great deal of our success to our hotel partners and their associates who really help us get the word out about PhoneSuite.”
Positive Feedback, Quality Service and Karma
Case in point: Weeks before the storm left the Comfort Inn Northeast without a PBX, Shah said she was visiting a sister Comfort Inn in the vicinity. The property is a satisfied PhoneSuite customer.
“My friend shared with me how pleased she is with PhoneSuite,” Shah said. “Although we weren’t actively looking for a new solution, I must admit that based on their comments, I wanted to pick up the phone and give PhoneSuite a call. I remembered the company and the system from the Choice conference, but again, a system upgrade was not in the plan.”
Coincidentally, two weeks after her visit to the sister property, the hotel’s PBX was destroyed. Shah immediately called PhoneSuite. Intech Systems (Palm Harbor, Fla.), the systems integrator and dealer of PhoneSuite to the southeast, installed the new PBX and interfaced it to the Choice Hotels PMS system.
“We were up-and-running in one day and no training was needed because the system is very self-explanatory,” Shah said. “If we did have questions, Piyush Patel, Intech vice president of operations, and his team of technicians were very professional and accommodating. Now our guests get the services they want at a price we could afford. What had started out as a disaster turned out to be a blessing in disguise.”
Offering ‘Comfort’ a ‘Choice’
PhoneSuite offers two hospitality-specific PBX solutions – PhoneSuite 112 and PhoneSuite 64. Both feature easy-to-use one-touch function keys on the console, require little training for staff to become proficient, and feature automated attendant, voice mail and call accounting with inexpensive plug-and-play add-on cards, Melville said.
The Comfort Inn Northeast selected PhoneSuite 112, which is Ideal for limited-service franchise properties up to 220 rooms.
PhoneSuite 112 features:
For more information on PhoneSuite’s products, log on to www.phonesuite.com, or contact Joe Feran at 303-465-0651.
About the Comfort Inn Fern Park
About Intech Systems
|Also See:||PhoneSuite Helps FEMA, Disaster-Affected Hotels Recover from Katrina / October 2005|
|PhoneSuite Signs 900th PBX Customer / September 2005|
|PhoneSuite, an AAHOA Founding Sponsor, Delivers High End, Low Cost Solutions / April 2005|