Hotel Online  Special Report


Multi-Systems Inc. Purchases PMSs from Pegasus Solutions Inc.
Acquisition brings more than 450 Best Western
properties to MSI’s growing portfolio
PHOENIX — OCTOBER 21, 2005 — Multi-Systems Inc. (MSI), the hospitality industry’s leading provider of fully integrated property-management and marketing systems, announced today that it has signed an agreement to purchase the NovaPlus and GuestView® property-management systems from Dallas-based Pegasus Solutions Inc. (Nasdaq: PEGS). Pegasus is a leading provider of technology and services to hotels and travel distributors. The Pegasus NovaPlus solution serves as the private-label PMS for more than 450 Best Western hotels.
“We are thrilled to bring even more Best Western members into the MSI family,” said Rick Munson, MSI president. “We have had a long relationship with Best Western for several years. Most recently, our relationship has blossomed as MSI became the first PMS company to develop and install a two-way XML interface to the Best Western central-reservation system based on Open Travel Alliance standards. Today we are working side-by-side with the Best Western brand to bring technology solutions backed by superior customer service to its members.”
In June, John Davis III, Pegasus president and CEO, announced the company’s intent to exit the PMS arena. 
“We are pleased to begin transitioning the NovaPlus and GuestView PMSs to MSI,” Davis said. “Based on MSI’s dedication to the Best Western brand, and its commitment to developing best-of-breed integrated property solutions, we believe that it is the best possible company to purchase and support NovaPlus.”
Bringing Best Western On Board

Scott Gibson, Best Western chief information officer, said that he too is pleased that MSI will own the NovaPlus PMS.
“MSI has a good understanding of our membership and our technology integration needs,” Gibson said. “We have the utmost confidence that they will work with our members to make the transition from Pegasus to MSI a smooth one. They were first in the industry to develop the two-way interface to Best Western, and they are committed to Best Western’s vision of leveraging the two-way interface to drive Best Western member value. MSI has committed to Best Western that they will continue to support the NovaPlus product, and that they will complete the two-way interface between NovaPlus and Best Western’s central-reservation system.” 
The first order of business, Munson said, is communication.  For the time being, all NovaPlus and GuestView support contact information will remain the same, he said.
“We want our new family members to know that we are here for them, to address their concerns, answer their questions, and listen to any input they can provide to enhance our relationship with each one of the 450+ hotels,” Munson said. “Two-way communication is key to a successful partnership, in every sense of the word.”
“We understand that a two-way interface between the NovaPlus PMS and the Best Western CRS has been in development, and the status of this project may be an area of concern to many users,” he continued. “Together with Best Western, we at MSI are reviewing the current CRS interface and will develop an action plan by the end of this year.”
Munson said that MSI is known for being sensitive to the needs of its customers. Should NovaPlus customers desire an immediate two-way interface, MSI has taken the initiative to proactively develop a simple and cost-effective migration platform from NovaPlus to MSI’s WinPM solution.
“MSI will work side-by-side with our new NovaPlus and GuestView customers, assuring them that MSI is here to support their existing and future PMS needs,” Munson said. “Our No. 1 goal is to give these hotels the support and guidance that MSI is so widely known for.”
Hotels wanting to learn more about MSI and the purchase are asked to schedule appointments with Bridget Oliva, MSI VP of sales and marketing at the Best Western International Convention this week in Phoenix. Bridget can be reached at (800) 331-7890.
About MSI
MSI, founded in 1990, is a leading supplier of hotel technology and property management systems. With an installed customer base of more than 2,800 hotels and resorts throughout North America, MSI is one of the lodging industry’s largest providers of fully integrated property management, sales, marketing & catering, point of sale, centralized corporate services, and wireless PM systems. MSI specializes in "total system solutions" for management companies and hotel chains by providing central reservation and property system integration. MSI's customer support team has been recognized as one of the best in the industry and is the key to the success of their products and services.  For additional information about Multi-Systems, Inc. technology solutions, please contact Bridget Oliva at 800-331-7890 or For more information on MSI, visit
About Pegasus Solutions Inc.

Dallas-based Pegasus Solutions, Inc. (Nasdaq: PEGS) is a global leader in providing technology and services to hotels and travel distributors.  Founded in 1989, Pegasus’ customers include a majority of the world’s travel agencies and more than 60,000 hotel properties around the globe.  Pegasus’ services include central reservation systems, electronic distribution services, commission processing and payment services, and marketing representation services, including the consumer Web site,™.  The company’s representation services, including Utell by Pegasus™ and Unirez by Pegasus™, are used by nearly 7,000 member hotels in 140 countries, making Pegasus the hotel industry’s largest third-party marketing and reservations provider.  Pegasus has 18 offices in 13 countries, including regional hubs in London, Scottsdale and Singapore.  For more information, please visit
About Best Western

Best Western is THE WORLD'S LARGEST HOTEL CHAIN® with more than 4,100 hotels in 83 countries and territories. It is a membership association of independently owned and operated hotels that provides marketing, reservations and operational support to its members. For more information, visit Best Western's Web site at



Barb Worcester
Tel: (440) 930-5770

Bridget Oliva
VP Sales & Marketing
   Tel: (602) 870-4200
    Toll Free: (800) 331-7890

Also See: To Improve PMS Interface Consistency, MSI Joins HTNG’s ‘Distribution Solution Workgroup’ / October 2005
AmeriSuites Upgrades to MSI’s WinPM / September 2005
MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005
Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005
Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ‘Chief Scientist,’ Warring Will Direct Future Products for MSI / Aug 2005
Marc Voirol to Lead MSI’s Proactive Account Management Team / Aug 2005
MSI’s Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005
USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005
MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005
Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002 

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