PHOENIX � OCTOBER 21,
2005 � Multi-Systems Inc. (MSI), the hospitality industry�s leading provider
of fully integrated property-management and marketing systems, announced
today that it has signed an agreement to purchase the NovaPlus and GuestView®
property-management systems from Dallas-based Pegasus Solutions Inc. (Nasdaq:
PEGS). Pegasus is a leading provider of technology and services to hotels
and travel distributors. The Pegasus NovaPlus solution serves as the private-label
PMS for more than 450 Best Western hotels.
�We are thrilled to bring even more Best Western
members into the MSI family,� said Rick Munson, MSI president. �We have
had a long relationship with Best Western for several years. Most recently,
our relationship has blossomed as MSI became the first PMS company to develop
and install a two-way XML interface to the Best Western central-reservation
system based on Open Travel Alliance standards. Today we are working side-by-side
with the Best Western brand to bring technology solutions backed by superior
customer service to its members.�
In June, John Davis III, Pegasus president and
CEO, announced the company�s intent to exit the PMS arena.
�We are pleased to begin transitioning the NovaPlus
and GuestView PMSs to MSI,� Davis said. �Based on MSI�s dedication to the
Best Western brand, and its commitment to developing best-of-breed integrated
property solutions, we believe that it is the best possible company to
purchase and support NovaPlus.�
Bringing Best Western On Board
Scott Gibson, Best Western chief information officer,
said that he too is pleased that MSI will own the NovaPlus PMS.
�MSI has a good understanding of our membership
and our technology integration needs,� Gibson said. �We have the utmost
confidence that they will work with our members to make the transition
from Pegasus to MSI a smooth one. They were first in the industry to develop
the two-way interface to Best Western, and they are committed to Best Western�s
vision of leveraging the two-way interface to drive Best Western member
value. MSI has committed to Best Western that they will continue to support
the NovaPlus product, and that they will complete the two-way interface
between NovaPlus and Best Western�s central-reservation system.�
The first order of business, Munson said, is
communication. For the time being, all NovaPlus and GuestView support
contact information will remain the same, he said.
�We want our new family members to know that
we are here for them, to address their concerns, answer their questions,
and listen to any input they can provide to enhance our relationship with
each one of the 450+ hotels,� Munson said. �Two-way communication is key
to a successful partnership, in every sense of the word.�
�We understand that a two-way interface between
the NovaPlus PMS and the Best Western CRS has been in development, and
the status of this project may be an area of concern to many users,� he
continued. �Together with Best Western, we at MSI are reviewing the current
CRS interface and will develop an action plan by the end of this year.�
Munson said that MSI is known for being sensitive
to the needs of its customers. Should NovaPlus customers desire an immediate
two-way interface, MSI has taken the initiative to proactively develop
a simple and cost-effective migration platform from NovaPlus to MSI�s WinPM
solution.
�MSI will work side-by-side with our new NovaPlus
and GuestView customers, assuring them that MSI is here to support their
existing and future PMS needs,� Munson said. �Our No. 1 goal is to give
these hotels the support and guidance that MSI is so widely known for.�
Hotels wanting to learn more about MSI and the
purchase are asked to schedule appointments with Bridget Oliva, MSI VP
of sales and marketing at the Best Western International Convention this
week in Phoenix. Bridget can be reached at (800) 331-7890.
About MSI
 MSI,
founded in 1990, is a leading supplier of hotel technology and property
management systems. With an installed customer base of more than 2,800
hotels and resorts throughout North America, MSI is one of the lodging
industry�s largest providers of fully integrated property management, sales,
marketing & catering, point of sale, centralized corporate services,
and wireless PM systems. MSI specializes in "total system solutions" for
management companies and hotel chains by providing central reservation
and property system integration. MSI's customer support team has been recognized
as one of the best in the industry and is the key to the success of their
products and services. For additional information about Multi-Systems,
Inc. technology solutions, please contact Bridget Oliva at 800-331-7890
or [email protected]. For more information on MSI, visit www.msisolutions.com.
About Pegasus Solutions Inc.
Dallas-based Pegasus Solutions, Inc. (Nasdaq:
PEGS) is a global leader in providing technology and services to hotels
and travel distributors. Founded in 1989, Pegasus� customers include
a majority of the world�s travel agencies and more than 60,000 hotel properties
around the globe. Pegasus� services include central reservation systems,
electronic distribution services, commission processing and payment services,
and marketing representation services, including the consumer Web site,
www.hotelbook.com�. The company�s representation services, including
Utell by Pegasus� and Unirez by Pegasus�, are used by nearly 7,000 member
hotels in 140 countries, making Pegasus the hotel industry�s largest third-party
marketing and reservations provider. Pegasus has 18 offices in 13
countries, including regional hubs in London, Scottsdale and Singapore.
For more information, please visit www.pegs.com.
About Best Western
Best Western is THE WORLD'S LARGEST HOTEL CHAIN®
with more than 4,100 hotels in 83 countries and territories. It is a membership
association of independently owned and operated hotels that provides marketing,
reservations and operational support to its members. For more information,
visit Best Western's Web site at www.bestwestern.com.
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