Hotel Online  Special Report


MTech, PAR Springer-Miller Systems
Interface Improves Guest Service
New XML interface between MTech’s HotSOS (Hotel Service Optimization System)
and PAR Springer-Miller Systems SMS|Host property-management
system makes guest satisfaction “automatic”
MIAMI —NOVEMBER 4, 2005 — MTech has finished certifying a new XML interface between its HotSOS (Hotel Service Optimization System, pronounced “hot sauce”) application and the PAR Springer-Miller Systems SMS|Host property-management system.

The interface automatically sends requested data about guests who are checking into a hotel to HotSOS, which automates workflow and guest incident tracking. HotSOS also wirelessly connects service staff to each other, guests, groups and meeting planners for unmatched, personalized, prompt service.

“The interface sends guest information in real time from SMS|Host to HotSOS’ centralized servers using XML messaging from SMS|Host’s SMS|Diplomat server and HotSOS XML connectors,” said Luis C. Segredo, president of MTech. “For hotels using the two systems, it means having real-time access to guest information from the HotSOS user interface, and it means being able to trigger the delivery of services or amenities automatically in HotSOS based on events that occur in SMS|Host.”

For example, if a hotel has a VIP guest who is to receive a flower arrangement, when a room is assigned in SMS|Host to that guest, an order is triggered to deliver the flowers. Upon arrival, however, the guest might ask to receive a different room. When that information is entered in SMS|Host, the interface automatically alerts HotSOS, which triggers a request to move the flower arrangement. Another example is when guests call into the guest call center.  Agents have real-time access to guest information from this and prior stays right from HotSOS, giving them the ability to recognize the guest and their needs without having to bounce between applications.

“The interface ensures greater guest service and efficiency and makes it difficult to lose track of amenities or guest requests,” Segredo said.

Real-Time Communications

“Receiving systems, such as HotSOS, can pick and choose what guest information they want to receive,” said Brian Campbell, senior product specialist with PAR Springer-Miller Systems. “If HotSOS wants to receive more information, it could send a message back to SMS|Diplomat requesting additional details.”

“The interface assures the timely delivery of real-time information to people who need it to ensure guest satisfaction”, Campbell said. “It also makes it easier to communicate among hotel staff members without relying on phone calls, pagers or re-keying information into a separate computer system”. 

According to Segredo, MTech and PAR-Springer-Miller Systems have been building interfaces together for some time. 

“I’m glad to see that through this new central interface, we have cooperatively developed a way to seamlessly transmit data back-and-forth in real time,” Segredo said. “This interface between SMS|Host and HotSOS epitomizes the ability to use open technologies and standards to improve guest service.”

Campbell concurred.

“The true winners in this relationship are the hotel staff and their guests,” he said. “Since there is no costly custom development needed for our two systems to communicate, all end users significantly benefit. We value our ongoing relationship with MTech, as much as our customers value the interfaces and technologies that we continue to develop together.”

The interface is scheduled to be deployed in about a dozen hotels that use PARSpringer-Miller’s SMS|Host PMS and MTech’s HotSOS.

About MTech
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of PMWorks and HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite has been a market leader for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit

About PAR-Springer-Miller Systems
PAR-Springer-Miller Systems Inc. is a leading provider of hospitality management solutions that meets the technology needs of all types of hospitality enterprises including city-center hotels, destination spa and golf properties, timeshare properties and casino resorts worldwide, setting the pace as a pioneer in the hospitality industry. SMS|Host Hospitality Management System is distinguished from other property management systems with its truly integrated design and unique approach to guest service. The SMS|Host product suite, including more than 20 seamlessly integrated, guest-centric application modules, provides hotel/resort staff with the tools they need to personalize service, exceed guest expectations, and increase revenue. For more information on PAR-Springer-Miller Systems, visit our website at



Luis Segredo
Tel: (305) 256-0429
[email protected]

Clyde Edson
PMWorks National Account Executive
Tel: (407) 275-5186
[email protected]

Also See: MTech Launches PMWorks Plus Internet-Based Tracking of Work Requests & Guest Incidents / July 2005
Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.