Hotel Online  Special Report

Following a Successful Pilot-test, 2,300 Hilton Branded Hotels Will Offer
Remote Guest Check-in via the Web; eCheck-In Capability Available to
Certain Guest Reward Program Members
BEVERLY HILLS, Calif., December 12, 2005 – Hilton Hotels Corporation announced today that eCheck-in is available to guests who are Gold and Diamond VIP members of the Hilton HHonors guest reward program.  With eCheck-in, Gold and Diamond members can benefit from the convenience of checking in via the Web up to 36 hours and within at least two hours of their arrival.  

Following a successful pilot-test at 157 Hilton Family Hotels, the eCheck-in service will be rolled out at more than 2,300 Hilton Family Hotels, including Hilton, Conrad, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn and Homewood Suites by Hilton, with a completed implementation planned for January 2006.  

With eCheck-in, Gold and Diamond members can check into their hotel rooms in advance of arrival regardless of how they made their reservation by: 

  • Accessing their reservation via one of the brand websites, 
  • Selecting a specific room with features that best meet their needs, and 
  • Printing the confirmation.  
The entire online process takes approximately two minutes.  Since information shared by the guest is stored within their online personal account, the hotel does not need to collect the same information at check-in, thereby saving time when the guest collects the guest room key card.  Guests utilizing eCheck-in also can collect their guest room key card from the lobby kiosk, if available.

“Representing the first hotel company to introduce online check-in across multiple brands, the Hilton Family of Hotels is delighted to provide guests with more control over their travel experience by checking in when they want to and selecting their room in advance,” said Tom Keltner, president – brand performance and development group.  “By providing our guests with a choice between traditional check-in and eCheck-in, we can give them greater control and convenience, delivering a high-touch or high-tech experience based on their preferences.”
Once the guest checks in remotely via the Web, the hotel is notified electronically of the pending arrival.  The hotel front desk then completes all pre-arrival and check-in processes so that the guest’s key card and registration packet are ready and waiting for the guest’s arrival.  Upon arrival at the hotel, guests exchange the check-in receipt for their prepared room key and welcome packet, which will be waiting for them at the hotel front desk.
The eCheck-in service is enabled through the Hilton Family of Hotels OnQ common technology platform that connects its more than 2,300 hotels front office and property management systems, Hilton HHonors, brand websites and Hilton Reservations Worldwide.

About OnQ™

Hilton Hotels Corporation is the only hospitality company to utilize a single, common technology platform or system, called OnQ, across all brands, representing more than 2,300 hotels.  The technology enables the company to share real-time information seamlessly across every guest touch point – the hotel front desk, reservations, Hilton Reservations and Customer Care, and the brand websites. 

OnQ improves guest recognition before, during and after the hotel stay and provides more enhanced levels of service based on real-time access to guest preferences, information about Hilton HHonors guest reward program membership status, and past and future guest stays across all brands.

Guests easily can create a personal profile by visiting any of the Hilton Family brand sites and click on “Create an Account.”

About the Hilton Family of Hotels

Hilton Hotels Corporation is recognized internationally as a preeminent hospitality company.  The company develops, owns, manages or franchises more than 2,300 hotels, resorts and vacation ownership properties.


Kathy Shepard
  Corporate Communications

Also See: Hilton's Customer-information System, Called OnQ, Rolling Out Across 8 Hotel Brands; Seeking Guest Loyalty and Competitive Advantage with Proprietary Technology / August 2004
Hilton Hotels New Standard for Business Technology in Hotels Aims to Be Consistent, Integrated and Seamless / July 2004

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