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The Concierge Assistant Used by Ireland’s Les Clefs d’Or
Prestigious Global Association Gives the Nod to Automating
Guest Services, Keeping Guest Profiles Secure
Agoura Hills, California – December 15, 2005 –   Gold Key Solutions, the leader in automating guest service activities, communication and reporting, today announced it launched its best in class The Concierge Assistant in Ireland during October 2005.  The software application allows property staff to automatically and securely create profiles of each guest, list their preferences in every area from dining to entertainment and nature programs, and print out individual activity itineraries for each day that guests are on property. 

Newton Gore, president of Gold Key Solutions said, “There is a readiness among European hoteliers to automate the high level of guest service and protocol for which the Continent is well known.  Bylaws of the Union Internationale des Concierges d’Hotels state: ‘The main task of the Concierge is to look after the hotel guests, fulfilling their every requests and answering their inquiries, giving them information about the city and country, making hotel bookings, car rentals, restaurant and airline reservations, etc.’ Now this prestigious group, which is the gold standard for guest service, has a tool to streamline and facilitate their charter.”

“With the arrival of modern means of communication comes the entrance to the electronic highway and onward to a whole new world.  As concierge we should not fear this new technology but grasp it and use it to our advantage for the development of our profession and to offer greater service to our guests,” writes Denis T. C. O’Brien, International President of the prestigious Union Internationale des Concierges d’Hotels, known as Les Clefs d’Or, in his website letter to over 3,300 members in 37 different countries.

Over 40 Les Clefs d’Or – or Golden Keys - staffed hotels in the USA use The Concierge Assistant.  “We highly value the insights our Les Clefs d’Or clients share as we continue to perfect our system,” said Newton Gore.  “Our goal is to give each concierge a tool to continually wow and delight his or her guests.”  Gold Key Solutions, whose name was inspired by the dedication and professionalism of this group, hosted its 2005 users conference to coincide with the Les Clef d’Or USA users meeting in New Orleans in May 2005.

About Les Clefs d’Or 
Les Clefs d’Or is a not-for-profit association dedicated to continued education, effective networking, and enhanced job performance of all its members. The Les Clefs d'Or concierge is trained to guide, inform, and advise visitors throughout their hotel stays. Whether it is a simple request or a complex problem, their function is to cater to guests' needs. Les Clefs d'Or concierges pride themselves in learning about their cities and environs, restaurants, theatre engagements, events, and sightseeing destinations in order to help guests get the most out of their visits. Les Clefs d'Or concierges are professionally trained individuals who have built up their skills and contacts for many years to open doors throughout their cities and, indeed, around the world for their guests.

About Gold Key Solutions
Gold Key Solutions’ The Concierge Assistant improves guest services and staff communication by creating orderliness and accuracy throughout the entire Concierge process for hotels of all types. The Windows-based software application increases staff efficiency and reduces expenses by automating all guest services activities and reporting, which allows managers to put in place a standard of excellence that may be continually refined. The Concierge Assistant is used by 200 full-service Ritz-Carlton, Marriott, Hyatt, Starwood, St. Regis, Four Seasons, Le Meridien, Conrad, Fairmont and other quality properties. The Concierge Assistant is also employed by many residential living properties and professional concierge companies to optimize services to clients.


Mr. Denis T.C. O'Brien
International President 
Union Internationale des Concierges d’Hotels,
Tel. +353 1 2870838/2870800
Fax. +353 1 2870801

Gold Key Solutions
Newton Gore
Phone:  (818) 865-0006

Media Contact:
Julie Keyser-Squires
Softscribe Inc.

Also See: Napa Valley’s Carneros Inn Runs Rustic Elegance Securely and Efficiently with The Concierge Assistant Software / November 2005
Sanctuary at Kiawah Island Installs The Concierge Assistant Software; Sanctuary at Kiawah Island Installs The Concierge Assistant Software / Aug 2005
Industry First: The Concierge Assistant System Gains Real-Time Website Interface for Improved Guest Service / June 2005
Luxury Marco Beach Ocean Resort Aims at 5th Diamond, Leverages The Concierge Assistant / June 2005
LaPlaya Beach & Golf Resort Installs The Concierge Assistant Software, Redefines Service Standard for New Elite Club and 5-Star Guests / May 2005
Gold Key Solutions Joins with World’s Most Prestigious Concierge Association for The Les Clefs d’Or USA’s Pan American Congress / May 2005
Luciano Pavarotti, Laura Bush and Tom Hanks Make Appearances in The Rittenhouse Lobby / March 2005
The Five-Star Landmark London Applies Automated Concierge Technology to Put Polish on Personal Service / January 2005
Caesars Tahoe Becomes 100th Customer for Concierge Assistant Guest Services Software / November 2004

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