| ORLANDO, Fla., December
2005�Service is the spirit of hospitality, and the enhanced �Spirit of
Hospitality� training program from Educational Institute of the American
Hotel & Lodging Association shows employees how to provide the kind
of service that builds guest loyalty and increases occupancy.
�Spirit of Hospitality� features the �Delivering Quality Guest Service� DVD (or video) and a comprehensive leader�s guide that teaches all staff members how to see things from the guest�s point of view, strive for service excellence, and work as a team. The program also includes quizzes to track achievement of learning objectives, and a certificate of completion for those who successfully complete the program. Topics covered in the �Spirit of Hospitality� program include:
 "Service
in our industry is becoming a lost art. In too many instances, service
training has been replaced with bottom-line cost cutting -- and our industry
is suffering for it,� said Joseph R. Kane, Jr., CHA, group president, Cendant
Hotel Group, president/CEO of Days Inn Worldwide. As the new AH&LA
chairman, Kane is emphasizing a return to a spirit of true hospitality
service through the industry.
�The enhanced Spirit of Hospitality program offers the latest training strategies to deliver 21st century exceptional service,� said Kane. �It will empower all employees to strive for service excellence and create memorable guest experiences. Trust me: it will be the best $40.00 you invest all year on your team." �Spirit of Hospitality� is available for an introductory price of $40.00 for AH&LA members (regularly $80). Reference promotional code SPFDQ. The price for nonmembers is $140.00. To order, call 800-752-4567 or 517-372-8800 (outside the U.S. and Canada, call 407-999-8100). Or visit www.ei-ahla.org to order through EI�s secure, online shopping cart. Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute�s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals. |