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PhoneSuite Signs 900th PBX Customer
BROOMFIELD, Colo. – September 13, 2005 – PhoneSuite recently installed its 900th PBX system and supplemental lodging-specific telephone solutions at a 52-room Best Western in Canyon, Texas.

“PhoneSuite helped us meet our guests’ and staff’s telecom needs, without breaking the bank,” said Jyoti Contractor, manager of the Best Western property. “Our telecom consultant, Sunrise Enterprises, did our homework for us by researching potential PBX vendor partners, and together we found PhoneSuite’s people, product and pricing in a class of their own. 

“Being a new build — we just opened August 5th — we wanted a top-notch telecom system but didn’t want to strap ourselves with the enormous product and service costs of many other suppliers. We received a really good deal on a really good PBX with PhoneSuite,” she added. “We don’t have a single complaint regarding the system, and we haven’t had one from our staff or guests either.”

Shaun Patel, owner of Dumas, Texas-based Sunrise, a telecom solutions consultant and integrator, said he’s worked with PhoneSuite’s products and people for years and never hesitates to recommend them.

“PhoneSuite systems are easy to install, program, and use,” Patel said. “Just as important, they’re value engineered and incredibly durable and reliable — as trouble free as you can get in this business.”

Patel said the bottom line on PhoneSuite’s 900th deal is just that.

“PhoneSuite saved my client 40 percent of the cost of comparable systems. That adds up to $10,000 or more in savings for a typical 100-room hotel,” he said. “The systems we use to communicate have changed a bit over the years with the introduction of pagers, cell phones and the Internet, but one thing remains a constant: ‘Money talks.’ When we save our clients thousands of dollars AND partner them with a proven hotel telecom solutions manufacturer the caliber of PhoneSuite, the deal sells itself.”

PhoneSuite President and CEO Frank Melville said the technology provider from its inception more than 15 years ago has always strived to meet and exceed customers’ expectations one client, one project, one day at a time.

“The fact is that while the hotel business is a growing and global business, it’s also a very small world,” Melville said. “Those that consistently perform as needed are rewarded with precious repeat business and referrals in this close-knit community. We owe a great deal of our success to our growing family of hotel partners and associates who really help us get the word out so that we can connect more and more hotels to their guests, and guests to their loved ones, co-workers and their own clients. 

“We expect our growth to continue to mushroom as more hotels are built across the globe and others are upgraded to more cost-efficient PBXs,” Melville said. “It’s no secret that more and more guests are using their cell phones to place in-room long distance calls, and that this practice, coupled with the trend toward free in-room high-speed Internet access, has negatively impacted hotels’ telecom revenues. 

“In today’s fiercely competitive lodging landscape, it’s imperative that properties gain access to more cost-effective PBXs and supplemental telecom solutions — and that’s where we come in,” Melville said. “PhoneSuite is positioned perfectly as the preferred telecom solutions provider to limited-service and mid-scale properties.

PhoneSuite products are designed for hotel/motel use. They offer easy-to-use one-touch function keys on the console, require little training for staff to become proficient, and feature automated attendant, voice mail, and call accounting with inexpensive plug-and-play add-on cards. 

Solutions include:

PhoneSuite 64
Economical but feature-rich phone system designed for B&Bs and independent hotels up to 60 rooms. Features include:

  • One-touch key access to guest dialing restrictions, wake-up calls, room status, and much more 
  • Wake-up calls delivered with a pleasant voice message 
  • Automated attendant, voice mail, and call accounting with property management system posting interface 
  • 9-1-1 alarms notify the front desk as soon as the emergency call is made 
  • Both “day” mode (front desk is open) and “night” mode 
PhoneSuite 112
Ideal for limited-service franchise properties up to 220 rooms requiring any of the following features:
  • T1 line support or more than 16 regular lines from the phone company 
  • 4 ports of access to guest voice mail 
  • A check-in/check-out PMS interface
  • Answer detection monitoring 
  • Two lines per room 
  • Four-digit extension numbers 
  • Two front desk consoles 
  • “Feature phones” for answering calls ringing to other extensions and with buttons for Voice Mail, Hold, Do Not Disturb, Transfer, and Redial. 
About PhoneSuite
For more than 15 years, PhoneSuite has produced high-quality, low-cost telephone products for hotels. With more than 900 PhoneSuites installed at properties ranging from small B&Bs to 200-room franchise hotels, PhoneSuite is committed to delivering the best products at the most affordable prices. For more information on PhoneSuite’s products, visit, or contact Joe Feran at 303-465-0651, Ext. 315, or Customers in Canada should call 888-278-6777 to locate the dealer nearest them.

Barb Worcester
Tel: (440) 930-5770
Frank Melville
Tel: (303) 465-0651 Ext 310

Also See: PhoneSuite, an AAHOA Founding Sponsor, Delivers High End, Low Cost Solutions / April 2005


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