Hotel Online  Special Report


AmeriSuites Upgrades to MSI’s WinPM
Multi-Systems Inc. Transitions 43 Properties in 35 Days from
its DOS System to the Windows-based
Property-management Platform
Innovative data migration tool and superior customer service made the transition quick and efficient. 

PHOENIX — SEPTEMBER 13, 2005— Multi-Systems Inc. (MSI), the hospitality industry’s leading provider of fully integrated property-management and marketing systems, recently transitioned 43 corporate-owned AmeriSuites hotels from a DOS-based PMS platform to the company’s Windows-based WinPM platform in just 35 days. 

“The cutover and new system implementation for our corporate properties was as close to flawless as one can get, although we weren’t surprised,” said Steve Jacobs, Executive Vice President and Chief Information Officer of USFS Inc., a Hyatt company, and CIO of the Hyatt Select Hotel Group, which includes AmeriSuites. “We’ve been doing business with MSI for many years, and we have come to expect nothing less than excellence in software, service, support and system upgrades.”

Jacobs said that USFS’ Hawthorn Suites brand has been using WinPM as their exclusive PMS for some time, and when AmeriSuites joined the Hyatt family in January 2005, they knew an upgrade to WinPM was inevitable for the Hyatt-owned properties. 

“AmeriSuites needed the additional functionality, uniformity of system and reliability that the WinPM environment provides,” Jacobs said. “A real heroic effort was made on the part of MSI’s trainers, installers and software engineers. Forty three properties in less than 35 days… a testament to the approach and professionalism of their entire staff.”

Properties Praise WinPM

The AmeriSuites Silicon Valley in Fremont, Calif., was one of the first hotels to make the switch from MSI’s DOS-based system to WinPM.  Lourdes Lacy, property director of sales, said the migration was seamless. 

“The switch to WinPM was a good move for everyone,” Lacy said. “The entire reservations process is faster and easier for the front desk to process which translates to shorter check-in and -out times for guests.  We couldn’t be happier.”

Phil Snyder, general manager of the AmeriSuites in Old Town Scottsdale, Ariz., agreed.

“Now through WinPM, we are able to multi-task--providing heightened efficiency and better time management for the front-desk staff,” Snyder said. “In addition, the Windows platform is cleaner and looks more professional. As a result, the staff is happier because they have better tools to help them do their jobs and the guests are happier because the check-in process is smooth and proficient.”

‘One Button’ Data Migration

The swift transition process from the AmeriSuites DOS system to WinPM, which averaged less than 24 hours for each property, was made possible by MSI’s new ‘one-button’ data migration tool. Once a process that required time from both MSI trainers and hotel staff to enter information, and validate the results, the switchover can now be done with virtually no such interruption.

“Previously, the trainers had to spend too much time to input the information and balance systems during cutover,” said Mark Voirol, MSI’s manager, account management team. “Now that we are using this tool, trainers can focus on WinPM implementation instead of transferring data from DOS PM. This tool gives us the capability of finalizing the DOS system, migrating of the data, and having the WinPM up and running in less than an hour’s time.”

Painless Process 

“Thanks to MSI’s, all of our data transferred with no problem, including accounting, rate and room-type information,” Lacy said. “There was little downtime and the cut-over was painless.”

Snyder agreed. 

“Our largest concern regarding this process was the transfer of data from DOS to WinPM,” he said. “We didn’t know what we would do if any guest information was lost during cutover. Our worries were quickly put to rest, however, as no data was lost and the process was quick and easy.”

Snyder said what impressed him the most was the professionalism of the MSI team. 

“The MSI team was cool and calm from the get-go,” Snyder said, “answering our questions and concerns along the way with positive attitudes and smiles on their faces the entire time. They put our minds at ease, always making time for us even though they were very busy with other AmeriSuites conversions. It was a real pleasure and a positive experience.”
“We couldn’t be happier with MSI,” Lacy said. “The entire cutover took only 24 hours with minimal down time. And, our five-day training was more than sufficient to get our front desk staff up and running with confidence. We appreciate MSI’s continued support.”

Voirol said he is thrilled that AmeriSuites and its properties are so pleased, saying: “Exceeding expectations makes doing our jobs worth while – and helps to solidify the valuable partnerships we’ve made with companies like Hyatt, USFS and AmeriSuites.”
About MSI
MSI, founded in 1990, is a leading supplier of hotel technology and property management systems. With an installed customer base of more than 2,800 hotels and resorts throughout North America, MSI is one of the lodging industry’s largest providers of fully integrated property management, sales, marketing & catering, point of sale, centralized corporate services, and wireless PM systems. MSI specializes in "total system solutions" for management companies and hotel chains by providing central reservation and property system integration. MSI's customer support team has been recognized as one of the best in the industry and is the key to the success of their products and services.  For additional information about Multi-Systems, Inc. technology solutions, please contact Bridget Oliva at 800-331-7890 or For more information on MSI, visit

About AmeriSuites
AmeriSuites is a leading, 143-hotel (18,000 rooms) all-suite brand in 32 states that serves the upscale limited service segment. AmeriSuites hotels offer attractively designed suites with upscale amenities such as in-room microwaves and refrigerators, high-speed internet access, complimentary hot breakfast daily, fitness centers and pools, business centers and meeting rooms. Hyatt branded hotels presently consist of 214 upper upscale and luxury full service hotels under the Hyatt, Hyatt Regency, Grand Hyatt and Park Hyatt names. U.S. Franchise Systems, a Hyatt subsidiary, includes among its franchised brands Hawthorn Suites hotels which serve the mid-scale and upscale extended stay market. Other USFS brands include Microtel Inns & Suites and America's Best Inns & Suites. Currently, there are nearly 500 USFS franchise hotels open or under construction.



Barb Worcester
Tel: (440) 930-5770

Bridget Oliva
VP Sales & Marketing
   Tel: (602) 870-4200
    Toll Free: (800) 331-7890

Also See: MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005
Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005
Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ‘Chief Scientist,’ Warring Will Direct Future Products for MSI / Aug 2005
Marc Voirol to Lead MSI’s Proactive Account Management Team / Aug 2005
MSI’s Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005
USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005
MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005
Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002 

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