Hotel Online  Special Report


MTech Launches PMWorks Plus Internet-Based
Tracking of Work Requests & Guest Incidents
Hoteliers test drive PMWorks Plus at HITEC 2005; Hosted application
proven to bolster productivity & guest satisfaction

Los Angeles — July 8, 2005 — MTech introduced at HITEC 2005, its new PMWorks Plus service. PMWorks Plus is a hosted, Internet-based application delivering real-time tracking of work requests and guest incidents for sizable gains in productivity and guest satisfaction.

“Our PMWorks preventive maintenance scheduling solution is helping more than 600 hotels of all sizes and types automate their operations and improve productivity. The results are guestrooms and public areas that are in excellent working order, which in turn drives repeat business and referrals,” said Clyde Edson, PMWorks National Account Executive.

PMWorks Plus allows any hotel staff member with a phone or web browser, to quickly and easily report not only work order requests — but also guest-affecting issues and guest-reported incidents. This enables a hotel to respond immediately to make sure the guest is well taken care of, issues and incidents (including security) are tracked to take proactive corrective action for the long term.

The system automatically assigns and dispatches the task or issue to the correct parties such as engineer, housekeeping, restaurant or management. It reports the status in real time and then tracks the task for management reporting. You’ll know what incidents your guests are experiencing most often and what requests they most often want.

“We’re excited to have showcased our full-featured PMWorks Plus solution at the Hospitality Industry Technology Conference and Exhibition (HITEC 2005) at the Los Angeles Convention Center, June 21–23,” Edson said. “With PMWorks Plus, we’re helping our hotel partners improve performance, which ultimately helps optimize loyalty, occupancy and revenues. PMWorks Plus is all about improving efficiency and the benefits that come with a happy customer.

Meet the Parents

Luis C. Segredo, MTech President, said in many ways that PMWorks Plus owes its life to MTech’s proven PMWorks and HotSOS (Hotel Service Optimization System) applications.

“Feature for feature, PMWorks Plus clearly is positioned rather nicely between PMWorks and HotSOS. For hoteliers who want to ‘kick it up a notch’ from PMWorks, the Plus system possesses all the power they seek — and much more,” Segredo said.

“The PMWorks Plus system isn’t just a major-league upgrade option for our hundreds of PMWorks hotels; it’s a stand-alone product designed to replace almost any system or manual process — with the one exception being that HotSOS remains a step above PMWorks Plus. But not everyone needs all that.”

The Plus Difference

PMWorks is designed to automate preventive maintenance task lists and scheduling for small or select-service hospitality properties and companies, and can even help create customized brand- and/or company-tailored PM programs. PMWorks Plus builds on those time-tested features and benefits, and extends them even more, via detailed real-time tracking of guest-service incidents and work requests and related productivity issues.


  • It is very simple to set up and use.
  • It is very affordable — typically providing a complete payback in months with ROI being reaped for years thereafter.
  • It ensures ALL equipment is REGULARLY and PROPERLY maintained — enhancing efficiency and guest satisfaction, while protecting assets.
  • More than four years of development, and extensive focus groups involving top hospitality maintenance engineers and hotel architects, developers and designers, are behind the extensive PM tasks and scheduling utilities in this leading application.
  • It creates a balanced workflow, avoiding procrastination and potential crises.
  • It tracks maintenance records electronically to aid in future retrieval.
  • It helps limit negligence liability.
Experience the PMWorks Plus Difference …PMWorks Plus
does the work of PMWorks PLUS it:
  • Distributes work requests and guest incident reports automatically to the proper department — not just engineering — streamlining workflow processes and communications.
  • Automatically tracks in real time guest incidents and generates management reports to improve guest satisfaction, repeat business and referrals.
  • Manages productivity and end-results performance by individual, department, property, and/or specific work request or guest incident.
  • Closely follows and documents security incidents, empowering staff to be more proactive in protecting guests, each other and the property — limiting liability exposure and helping all get a well-deserved good night’s sleep.
  • Bolsters guest-request response times, turning a potential negative into a major “Plus” every time, while quickly learning and taking whatever action is necessary to avoid a repeat occurrence anywhere across one’s enterprise.
“Who out there isn’t looking for a competitive operational edge?” Segredo asked. “PMWorks Plus is all about providing that. PMWorks Plus is a suite of Internet-based hospitality tools proven to truly turn a minus, a guest incident, into a plus.

“Truly, in a matter of seconds, PMWorks Plus helps properties and companies demonstrate genuine hospitality through immediate response and resolution,” Segredo added. “PMWorks Plus empowers staff with the online tools, real-time information, and automated centralized processes and reporting to ‘solve’ companywide any incident or work request. It truly revolutionizes the way hoteliers can cater to their customers by knowing what incidents and requests occur most often and being able to respond to them more effectively.

About MTech

Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of PMWorks and HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite has been a market leader for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit



Luis Segredo
Tel: (305) 256-0429
[email protected]

Clyde Edson
PMWorks National Account Executive
Tel: (407) 275-5186
[email protected]

Also See: Mandarin Oriental, New York Accelerates Service with MTech's HotSOS / June 2005
New Facility for MTech a Win for Employees, Customers and Community / May 2005
MTechs PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance / February 2005
Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004
Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004
Guests at the Hilton London Metropole Just a Phone Call Away From Immediate, Personalized Care With MAGIC (Managing All Guests’ Incoming Calls) and M-Tech’s Espresso! Rapid Response System / October 2003
Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003
Mohegan Sun Leverages Espresso! Rapid Response to Gain Service Upper-hand / April 2003
Gaylord Palms leverages M-Tech’s Espresso! Quality Management Solution to Extend Award-winning Guest Service / July 2003
M-Tech Partners With PRPRO / April 2003

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