Hotel Online  Special Report

Pelican System Launches Call Center Reservation System
Pelican System, developer of advanced hotel reservation software, 
announces the release of its new Call Center Reservation System

Singapore, 16 August 2005. This new product is in line with Pelican System’s constant efforts to meet worldwide hoteliers’ needs, in delivering the best possible product to its hotel clients. Successful in equipping hotels with user-friendly reservation systems, Pelican Call Center System today allows hotels to cross-sell within hotel groups.

Through Call Center, a hotel will be able to check availability among all hotel members within a group hotel chain, and make reservations on behalf of a guest. All integrated information will be available for call center reservation staff to answer phone reservations: rates, availability, and package availability to guest reservation history. All are quickly and accurately brought up to best serve the hotel guest, from pre-purchase stage.

Any repeat guest will be recognized by the System, and all necessary remarks (such as guest drink preference or room view preference) will be prominently displayed. This will augment customer experience from the outset – such good beginnings will more likely lead to further steps: which means a reservation.

“Pelican System is fully aware of the necessity to provide the best leading-edge technology. Our continuous improvement, as launched in Version 2.5, includes a Call Center which can accommodate room demand, particularly during high seasons, across all hotel members. Much traditionally lost business can now be captured from cross-selling. This development is favorable mostly for hotel groups, as every member can work hand-in-hand in capturing room demand” observed Mr Liman H., director of Pelican System.

“The Call Center can also accommodate phone reservations from travel agents and corporate clients. Integrated accordingly, a Call Center agent will view negotiated contract rates and allotments assigned to particular agents or corporate customers. This development is very user-friendly, and does not require heavy training, as it is fully-integrated with our existing reservation system”.

For more complete information on how Pelican System supports hotels in managing reservations, contact us at:

About Pelican System

Pelican is an Internet-based reservation system designed to manage all types of bookings, whether made directly by guests or through travel agents and corporate clients.
For Internet users (direct guests) Pelican will provide instant confirmation of reservations made through the hotel web site, and will notify the hotel’ reservation department though automatically generated e-mail messages. 
For travel agents and corporate clients Pelican offers a feature called “Online Contracting,” which eliminates the need for paper-based, fixed-term contracts, allowing the hotel to set and adjust rates and allotments instantly according to seasonal period, special events, or unexpected demand.

For more information please visit


Linda Husin
R&D Manager of Pelican System

Also See: Concorde Hotels Enhance Online Reservation System to Offer Better Advantages for Travel Agents and Corporate Clients / September 2004
Hard Rock Hotels in Bali and Pattaya Choose Pelican System / August 2004
Pelican Reservation System Helps Hotels to Regain Control their Room Rate and Room Inventory (allotment) / July 2004
Pelican™ System and Hotel Booking Solutions Join Forces / July 2004
Pelican System Opens US Office / July 2004
Panda Hotel (1,026 rooms) in Hong Kong Automates Management of Corporate Clients / June 2004
Bali Boutique Resorts Use Pelican System to Manage Limited Room Allotments / June 2004
Two Best Western Phuket Resorts Introduce 'Online Contracting' / May 2004
Kamala Bay Terrace Resort’s Online Contracting System Shows Encouraging Results / May 2004
Efficient Ways to Distribute Room Rates and Room Inventory / Allotment / May 2004
Hotel Online Payment Facility for Travel Agents and Corporate Clients / April 2004
Maintain Control Over Rates and Allotments with Online Contracting / April 2004
Pelican Announces the Launch of / April 2004
How Online Contracting Can Maximize Hotel Revenue / H. Liman, Director of Pelican system / March 2004
Unlock the Power of Your Hotel Web Site / H. Liman, Director of Pelican system / March 2004
'Online Contracting' Increases Travel Agent Production and Support; Allows Hotels to Set Rates and Allotments As the Situation Demands / March 2004
New Hotel E-distribution & Reservation System Offers Automated Room Rate and Allotment Management / February 2004

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