Hotel Online  Special Report

Sanctuary at Kiawah Island Installs
The Concierge Assistant Software
Security key concern for ultra-luxury spa resort that tracks guest
preferences for elite guests, celebrities and former presidents 

Agoura Hills, California – August 9, 2005 -- The Sanctuary at Kiawah Island, a 225-room luxury spa resort on Kiawah Island, South Carolina, installed The Concierge Assistant software system from Gold Key Solutions to automate its signature guest service operation, Gold Key announced today. The software application allows property staff to automatically and securely create profiles of each guest, list their preferences in every area from dining to nature programs, and print out individual activity itineraries for each day that guests are on property. 

"Luxury hotel operators often think they know what their guests want," said Vikram Sood, hotel manager at The Sanctuary at Kiawah Island. "The Concierge Assistant system shows us what our guests really desire and lets us customize their stay to meet specific needs that enrich their experience." Sood said his property uses the system to automate many administrative chores which frees hotel staff to spend more time delivering personalized attention to visitors. The software also lets hotel teams communicate guest needs instantly throughout the resort, including past-stay history for each guest, and can display a digital photo to allow consistent recognition.

"With The Sanctuary’s level of clientele, security is a key issue," said Newton Gore, president of Gold Key Solutions. "The system is extremely secure; it utilizes the property’s own protected network and server eliminating danger of identity theft by persons using an Internet connection to obtain guest information or credit card data."

Opened in October 2003 and styled after a grand Southern mansion by the sea, The Sanctuary at Kiawah Island is widely known for its access to one of America's most beautiful natural environments and its proximity to five signature golf courses, including The Ocean Course, host of the 2007 Senior PGA Championship. Kiawah Island is a barrier island with beautiful and diverse habitats.  Dunes, miles of sandy beach, an immense marsh with tidal creeks, moss-draped maritime forests, ponds, and living lagoons mark the landscape. With those stunning surroundings, "Our goal is to give guests a beautiful environment where they can create new family traditions," said Sood. 

About The Sanctuary at Kiawah Island 

Located along the pristine shores of Kiawah Island, South Carolina, this exquisitely designed luxury hotel is thirty minutes from downtown Charleston, and captures the spirit, history, and charm of southern hospitality. The Sanctuary, with 225 guest rooms and suites, offers the very highest level of service, a luxury spa, a private concierge level, a grand lobby with a spectacular view of the ocean, a salon, retail shops, a fitness center, indoor and outdoor pools, two restaurants, three bars, a grand ballroom, an executive boardroom suite, large and elegant guestrooms with spectacular ocean views, and outdoor function gardens within yards of the Atlantic Ocean. 

About Gold Key Solutions

Gold Key Solutions’ The Concierge Assistant improves guest services and staff communication by creating orderliness and accuracy throughout the entire Concierge process for hotels of all types. The Windows-based software application increases staff efficiency and reduces expenses by automating all guest services activities and reporting, allowing managers to put in place a standard of excellence that may be continually refined. The Concierge Assistant is used by 200 full-service Ritz-Carlton, Marriott, Hyatt, Starwood, St. Regis, and other quality properties. The Concierge Assistant is also employed by many residential living properties and by personal assistant and professional concierge companies to optimize services to each client.


The Sanctuary at Kiawah Island
1 Sanctuary Beach Drive
Kiawah Island, SC 29455 
Phone: (877) 683-1234

Gold Key Solutions
Newton Gore
Phone:  (818) 865-0006

Media Contact:
Julie Keyser-Squires
Softscribe Inc.

Also See: Industry First: The Concierge Assistant System Gains Real-Time Website Interface for Improved Guest Service / June 2005
Luxury Marco Beach Ocean Resort Aims at 5th Diamond, Leverages The Concierge Assistant / June 2005
LaPlaya Beach & Golf Resort Installs The Concierge Assistant Software, Redefines Service Standard for New Elite Club and 5-Star Guests / May 2005
Gold Key Solutions Joins with World’s Most Prestigious Concierge Association for The Les Clefs d’Or USA’s Pan American Congress / May 2005
Luciano Pavarotti, Laura Bush and Tom Hanks Make Appearances in The Rittenhouse Lobby / March 2005
The Five-Star Landmark London Applies Automated Concierge Technology to Put Polish on Personal Service / January 2005
Caesars Tahoe Becomes 100th Customer for Concierge Assistant Guest Services Software / November 2004

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