Star of the Industry Award in Guest Relations from
the American Hotel & Lodging Association
|NEW PALTZ, NY - (May 16, 2005) - Mohonk Mountain House, a "Victorian-castle"
resort 90 miles north of New York City, won the national 2005 Star of the
Industry Award in Guest Relations from the American Hotel & Lodging
Association (AH&LA). The resort also received the 2005 Star of the
Industry Award in the Guest Relations category from the New York State
Hospitality & Tourism Association (NYSH&TA).
Introduced over 30 years ago, the AH&LA's Star of the Industry Award
program was designed to recognize lodging employees and properties throughout
the country that best provide quality service in the industry. This year,
Mohonk Mountain House received the award for superior service in the guest
relations category, recognizing consistently outstanding efforts in meeting
Mohonk Mountain House Receives 2005 American Hotel & Loding Association and New York
State Hospitality & Tourism Association Awards for Guest Relations. Pictured from left to right are
Mohonk President Albert K. Smiley, Assistant Director of Personnel Paul Cunningham, General
Manager Jacquelyn Appeldorn, Director of Marketing Nina Smiley, and Director of
Personnel Jon Levin.
In addition, Mohonk Mountain House received the Star of the Industry Award in Guest Relations from NYSH&TA, which honors exemplary professionalism and exceptional service in the New York state hospitality and tourism industry.
Owned and operated by the Smiley Family since 1869, Mohonk Mountain House has welcomed generations of guests during its 136-year history. "It is often said that service is the essence of the resort business," said Bert Smiley, fourth generation president of Mohonk Mountain House. "I have always felt that at Mohonk, the willingness and ability of our staff to provide outstanding personal service to our guests in a warm, gracious and efficient manner is the foundation of our success. We are pleased that both the AH&LA and NYSH&TA have recognized our continuing efforts in guest relations."
Mohonk Mountain House had been honored before by the NYSH&TA. In 2003, Kidane Mikael, dining room captain at Mohonk Mountain House, won the Star of the Industry Award for Outstanding Lodging Employee of the Year.
About Mohonk Mountain House
Mohonk Mountain House
|Also See:||American Hotel & Lodging Association Recognizes Glorietta Bay Inn with Two Achievement Awards - Best Guest Relations in the U.S. and Best Community Service in the U.S. / May 2005|
|Seven Hotels Receive AH&LA Achievement Awards / April 2001|