Hotel Online  Special Report

Mohonk Mountain House Receives the National 2005
Star of the Industry Award in Guest Relations from
the American Hotel & Lodging Association 


NEW PALTZ, NY - (May 16, 2005) - Mohonk Mountain House, a "Victorian-castle" resort 90 miles north of New York City, won the national 2005 Star of the Industry Award in Guest Relations from the American Hotel & Lodging Association (AH&LA). The resort also received the 2005 Star of the Industry Award in the Guest Relations category from the New York State Hospitality & Tourism Association (NYSH&TA). 

Introduced over 30 years ago, the AH&LA's Star of the Industry Award program was designed to recognize lodging employees and properties throughout the country that best provide quality service in the industry. This year, Mohonk Mountain House received the award for superior service in the guest relations category, recognizing consistently outstanding efforts in meeting guests' needs.

Mohonk Mountain House Receives 2005 American Hotel & Loding Association and New York
State Hospitality & Tourism Association Awards for Guest Relations.  Pictured from left to right are
Mohonk President Albert K. Smiley, Assistant Director of Personnel Paul Cunningham, General
Manager Jacquelyn Appeldorn, Director of Marketing Nina Smiley, and Director of
Personnel Jon Levin.
In addition, Mohonk Mountain House received the Star of the Industry Award in Guest Relations from NYSH&TA, which honors exemplary professionalism and exceptional service in the New York state hospitality and tourism industry. 

Owned and operated by the Smiley Family since 1869, Mohonk Mountain House has welcomed generations of guests during its 136-year history. "It is often said that service is the essence of the resort business," said Bert Smiley, fourth generation president of Mohonk Mountain House. "I have always felt that at Mohonk, the willingness and ability of our staff to provide outstanding personal service to our guests in a warm, gracious and efficient manner is the foundation of our success. We are pleased that both the AH&LA and NYSH&TA have recognized our continuing efforts in guest relations."

Mohonk Mountain House had been honored before by the NYSH&TA. In 2003, Kidane Mikael, dining room captain at Mohonk Mountain House, won the Star of the Industry Award for Outstanding Lodging Employee of the Year. 

About Mohonk Mountain House
Mohonk Mountain House is a National Historic Landmark resort located in New Paltz, the heart of the Hudson Valley region of New York State, only 90 miles north of New York City.  Mohonk's inclusive overnight rates offer three meals daily prepared by award-winning chefs, plus Afternoon Tea and Cookies, and most recreational activities. The grounds feature exquisite gardens and 85 miles of trails perfect for hiking, a challenging nine-hole golf course, red clay tennis courts, horseback riding and horse-drawn carriage rides, boating, fishing, and swimming. The new Spa at Mohonk Mountain House, opening this summer, will feature 16 treatment rooms, a solarium, yoga/motion room, fully-equipped fitness center, outdoor heated mineral pool and indoor heated swimming pool.

Mohonk Mountain House
Polly Kalbouss
Also See: American Hotel & Lodging Association Recognizes Glorietta Bay Inn with Two Achievement Awards - Best Guest Relations in the U.S. and Best Community Service in the U.S. / May 2005
Seven Hotels Receive AH&LA Achievement Awards / April 2001

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