MTech’s PMWorks Earns Its 500th Customer and Continues to Help Hotels Automate Preventative Maintenance

MIAMI, Fla. (May 2, 2005) —  MTech recently celebrated the 500th installation of its PMWorks preventative maintenance scheduling software, helping hotels of all sizes and types automate operations to improve productivity and ensure guestrooms and public spaces are in excellent working order for significantly enhanced satisfaction scores, repeat business and word-of-mouth referrals.

“After studying several technologies, we partnered with MTech because PMWorks is by far the easiest way for a hotel or a group of hotels to set up a standardized PM program. PMWorks’ unmatched ease of use saves significant time — and time is money no matter what size or type of hotel you operate,” said Bart Baker, owner of the 121-room Best Western Steeplegate Inn – Davenport, Iowa.

“All of the other solutions were industrial focused — lacking the hospitality industry-specific functionality and ease of use that we demand and our clients deserve,” added Baker, MTech’s 500th PMWorks client. “PMWorks is the only system out there that specializes in the automation of PM task lists and scheduling for hospitality properties. It’s a proven product that delivers significant, immediate and sustained ROI for owner/operators and guests alike. That’s why we’re now working with MTech to deploy it across our entire portfolio of lodging properties.”

MTech’s PMWorks helps hoteliers create a customized preventive maintenance program with brand- and/or company-tailored PM tasks and schedules. The PMWorks version powered by MTech’s HotSOS is the first ASP designed to handle the specific needs of hotel maintenance. With its quick, easy set-up and simple execution via Web browser, HotSOS-powered PMWorks enforces enterprise-level standards for small and/or select-service brands.

PMWorks empowers lodging properties to:

* Improve asset life;
* Limit liability;
* Manage by exception from afar;
* Distribute weekly work automatically by fax or e-mail;
* Rapid Web deployment (200–300 hotels per month);
* Create custom PM calendars for each hotel;
* Create and enforce brand and corporate standards and benchmarks for hotels,
* View, update, and close open orders from the Website;
* Close orders through toll-free IVR and receive weekly PM orders by email; and
* Corporate drill-down analysis with HotSOS.

“Just 12 years after we founded MTech, we’re pleased and privileged to have 500 PMWorks clients, and hundreds and hundreds of others leveraging our Espresso and HotSOS solutions,” said Luis C. Segredo, President and Co-Founder of MTech.

“The install numbers don’t lie. They are a testament to the bottom-line benefits of PMWorks,” said Clyde Edson, MTech National Account Executive. “We’re experiencing record growth in the adoption of all of our technologies in markets around the globe — primarily because we promise and deliver serious competitive advantages that ease operations, reduce costs and build loyalty and business.”

About MTech

Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventative maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami.


Luis C. Segredo
Telephone: (563) 242-7112
 Email: [email protected]

Website: www.m-tech.com

Also See: Marriott International Partners With M-Tech For Online Preventive Maintenance / June 2004

Exciting New ASP From M-TECH Helps Hotels Deliver On Service Promises And Exceed Guests’ Expectations / June 2004

Town and Country Resort & Convention Center Leverages M-Tech Espresso! Rapid Response System to Enhance Guest Satisfaction / September 2003

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