Hotel Online  Special Report


USFS Selects MSI As Exclusive PMS
Provider For Hawthorn Suites Hotels;
Extended-stay hotels joining the US Franchise Systems
family will be required to install WinPM
Phoenix — May 13, 2005 — Atlanta-based US Franchise Systems (USFS), parent company of the franchisors of the Microtel Inns & Suites, Hawthorn and Best Inns & Suites hotel brands, announced that it has selected the WinPM system, developed by Phoenix-based Multi-Systems Inc. (MSI), as its exclusive property-management system platform.

According to Steve Jacobs, Executive Vice President and Chief Information Officer for USFS, all Hawthorn Suites extended-stay brand hotels will transition to the MSI WinPM system, although no deadline for the transition has been established. Properties that joined the franchise system beginning March 1, 2004, are required to install WinPM. Approximately 45 of the 112 Hawthorn Suites properties now open are using the system.

“MSI's WinPM system is unique in that it allows our hotels to always be best prepared for any and every change that occurs in the hospitality technology area,” Jacobs said. “The system offers the superior flexibility and functionality we need to serve our guests with optimum speed and efficiency. MSI’s three-tier architecture makes it easy for us to interface to other peripheral property systems, and because of the system’s ease of use, training is never an issue. We are confident that with WinPM eventually in all Hawthorn Suites hotels, our front-office employees and other departmental managers and staff can spend their valuable time doing what we at USFS hotels do best – take care of our guests.”

“We are pleased that USFS and Hawthorn Suites has selected WinPM to be their PMS of choice across the brand,” said Rick Munson, MSI President and C.E.O. “Deploying WinPM to all Hawthorn Suites properties will significantly help to streamline their daily operations and enhance their guest-service efforts.  The bottom line, however, is helping our partner hotels, such as Hawthorn Suites, to increase occupancy and RevPAR by providing them with the tools they need to make their jobs easier.”

To learn more about WinPM, visit, or call Bridget Oliva at (800) 331-7890.

About USFS and Hawthorn Suites

US Franchise Systems, Inc. is headquartered in Atlanta, Ga. In November 2000, business interests of the Pritzker family of Chicago, Ill., which also own other hospitality businesses and assets, including Hyatt Hotels, as well as numerous manufacturing, health-care, natural resources and other businesses and assets, recognized USFS' potential and acquired the company. For additional information on USFS, visit There are 112 Hawthorn Suites hotels open and 27 currently under construction. Hawthorn Suites guests can now earn points or miles in the Hyatt Gold Passport? frequency program with each eligible stay. For additional information, visit or call Hawthorn toll-free at 1-800-527-1133.

About MSI

MSI, founded in 1990, is a leading supplier of hotel technology and property management systems. With an installed customer base of more than 2,800 hotels and resorts throughout North America, MSI is one of the lodging industry’s largest providers of fully integrated property management, sales, marketing & catering, point of sale, centralized corporate services, and wireless PM systems. MSI specializes in "total system solutions" for management companies and hotel chains by providing central reservation and property system integration. MSI's customer support team has been recognized as one of the best in the industry and is the key to the success of their products and services.  For additional information about Multi-Systems, Inc. technology solutions, please contact Bridget Oliva at 800-331-7890 or For more information on MSI, visit



Barb Worcester
Tel: (440) 930-5770

Bridget Oliva
VP Sales & Marketing
   Tel:   (602) 870-4200
    Toll Free:  (800) 331-7890

Also See: MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005
Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002 

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.