Corporation to Prepare Managers for Upcoming
Growth at Orlando Resorts
|By Susan Musselman, Principal, Musselman Kidwell Concepts and Adjunct
Faculty Member, New York University
June 14, 2005 - Musselman Kidwell Concepts recently paired up with the management teams of two BlueGreen Corporation resorts in Orlando, FL to run a workshop designed to improve individual and team effectiveness.
David DeShaw, Regional General Manager, BlueGreen Corporation states,
“We are facing a year of 78% growth at the Fountains Resort. Over
the next seven months, we are adding 168 units. Our key managers
and their employees have to be functioning at their best in order to work
in this fast-paced environment. It is critical to our success that
my manager’s resolve issues at the point of contact; make sound decisions;
take ownership of their decisions; and work with their teams to execute
and ensure follow-through. Training is the key to exceeding our owner’s
expectations which translates into increased referrals and upgrades and
ultimately more profitable operations. I called upon Susan Musselman of
Musselman Kidwell Concepts to design a program to teach and reinforce these
skills with my management teams.”
Musselman Kidwell Concepts used the following five-step process as well as their In-DEPTHsm Assessment to Maximize Team Performance to train these managers who are now better prepared to meet the demands of their high-growth and fast-paced environment and to achieve better results.
How to get better results through teams?
1. Improve individual effectiveness. Assess individual leadership styles and the effect of the style on the team. What is your management philosophy (i.e., getting results through people or getting results despite people?)? How effective are you at goal setting and planning? Execution? Evaluation?
2. Get a lesson on team effectiveness. Create a competitive yet interdependent environment where the teams push each other to learn the information and look to each other for support. This model is just like real life. Who do you call when you have a question at work…your boss or your peer? The reality is we all pick up the phone and call a peer first. (This even supersedes looking up the answer on the Intranet or other company published resource.)
3. Practice the skills. Create team-based exercises where participants have a chance to practice the new skills to solve real problems.
4. Measure the results. Make these problem solving exercises measurable, with definitive outcomes. Measure the improvements of the teams throughout multiple rounds of practice and decision making.
5. Provide feedback. Build a safe and supportive environment and provide coaching so that the participants give each other candid critique and feedback on observed behavior and the effect of those behaviors on the results of the team.
For more information please visit www.mkconcepts.com.
Susan Musselman, Principal
|Also See:||Musselman Kidwell Concepts: A Blend of Talent That Produces Results / March 2005|
|Musselman Kidwell Concepts Announces Dates for Public Leadership Development Workshops in New York, NY, Atlanta, GA and Phoenix, AZ / March 2005|