Hotel Online  Special Report

Kimpton Hotels & Restaurants Selects Coyle Hospitality
Group to Measure Global Performance
of its Diverse Brands
Mystery Shopping Tools Innovative, 
Customizable and User-Friendly


New York (June 8, 2005) – Hospitality industry innovators, Kimpton Hotels & Restaurants has selected New York-based Coyle Hospitality Group (CHG) to assess quality in its growing and diverse collection.  CHG provides quality-assurance consulting and mystery shopping exclusively to hotels, restaurants and spas worldwide

Coyle Hospitality Group has created quality metrics that are both applicable to Kimpton’s diverse brand today and able to scale with Kimpton as it grows the Monaco and Palomar brands in North America.  With modifications designed specifically for Kimpton, CHG has employed its InnsQore software model. 

InnsQore is a user-friendly SQL database program developed and hosted by CHG to meet the unusual mystery shopping needs of the hospitality industry.  Hoteliers, restaurateurs and now spa managers are able to fully customize their mystery shopping program, and immediately receive the benefit of being able to action their data.  Reporting is dynamic and made-to-order for the client.

Kimpton’s unique operating standards reside online at InnsQore, allowing all Kimpton stakeholders to remotely access mystery shopping data and disseminate the information with the click of a mouse. InnsQore is interactive, allowing management not only to immediately identify trends and cross section the data to their needs, but to also leverage their know-how without the burden of static reports and paper.

“The data tools are exceptional," remarked David Martin, Vice President
 of Hotel Operations for Kimpton Hotels & Restaurants.  "With InnsQore, we can now instantly spot global and micro trends, create action plans, and use the data fully in concert with our other CRM programs. The integration has been seamless, and the quality of the data has been excellent. Everyone at the corporate and property level can get what they need without being bogged down with paper."

About Kimpton Hotels
Kimpton Hotels is a San Francisco-based company known for its collection of stylish independent lifestyle hotels that are coupled with fine chef-driven restaurants. Founded in 1981, the company currently operates 39 hotels and restaurants across the United States and Canada. Kimpton's combination of unique design, outstanding service and an adjacent destination restaurant has proven a great success. Kimpton's signature elements are care, comfort, style, flavor and fun. For more information, visit or call 1-800-Kimpton.

About Coyle Hospitality Group
Based in New York City since 1996, Coyle Hospitality Group is a market leader providing mystery shopping and brand quality assurance services exclusively to hotels, restaurants and now spas worldwide. A selection of current Coyle Hospitality Group hospitality clients includes Intercontinental Hotels & Resorts, Morgans Hotel Group, Kimpton Hotels & Restaurants, Starr Restaurant Organization, Affinia Hospitality, China Grill Management and Daniel Boulud Restaurants. Since 1996, CHG has completed over 20,000 quality evaluations exclusively for hospitality clients.  For more information please visit

Rebecca Kollaras
Kollaras Communications

Also See: Coyle Hospitality Group Launches Spa Division; Renowned Hospitality Firm Now Offers Their Unique Combination of Credibility, Market Knowledge and Experience to the Spa World / June 2005

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