| New York, (May 31 2005) � Coyle Hospitality Group has launched their
much anticipated spa division under the direction of James T. Coyle, president,
and Stephanie Perrone, vice president of spa services. Coyle Hospitality
Group has developed a reputation over the last decade as the premier quality-assurance
consulting and mystery shopping firm that specializes exclusively on hospitality
clients.
Coyle Hospitality Group now provides its innovative and solutions-based consultation and mystery shopping services to spa clients. �Overwhelming client demand compelled us to take a closer look at measuring spa performance in 2003," states James T. Coyle. �We listened to what clients had to say and we learned a very important lesson. Spa directors are at a distinct disadvantage when it comes to managing quality because most service happens behind closed doors. Mystery shopping is crucial in establishing actionable dialogue between management and the service providers who essentially work unsupervised." From brand compliance to service standards, Coyle Hospitality Group
has developed SpasQore, a customizable metrics system specific to the spa
industry. SpasQore is delivered to clients online via CHG�s proprietary
SQL database that enables client-driven set-up and output; on-the-spot
trending analysis; customized roll-up reporting; multiple brand platforms;
dynamic archiving (reports, pictures and recordings). This ease of reporting
allows management to access any part of the report, at any time, through
a web browser.
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