Hotel Online  Special Report

Noble House Hotels & Resorts Chooses Coyle Hospitality Group's New SpasQore Mystery Shopping Tool
for its Growing World Class Spa Outlets


New York (June 22, 2005) – Noble House Hotels & Resorts has selected Coyle Hospitality Group’s innovative and new SpasQore mystery shopping program, built specifically for spas. Noble House will utilize Coyle Hospitality Group’s SpasQore as a quality assurance tool in its nine world-class SpaTerre spas including Little Palm Island Resort & Spa, recently recognized with Four-Stars in the Mobil Travel Guide’s 2005 American’s Best Hotel and Resort Spas.

Designed to articulate quality vision into measurable results, SpasQore provides the SpaTerre outlets at Paradise Point Resort & Spa, San Diego, California; Caleo Resort & Spa, Scottsdale, Arizona; Inn and Spa at Loretto, Santa Fe New Mexico; Little Palm Island Resort & Spa, Little Torch Key, Florida; LaPlaya Beach & Golf Resort, Naples, Florida; Ocean Key Resort & Spa, Key West, Florida ; The Grove Isle Hotel & Spa, Miami, Florida, Hotel Viking, Newport, Rhode Island and Noble Houses’ newest property, The Shores Resort & Spa in Daytona Beach Shores, Florida; with a customizable management tool where benchmarks are established, trends are revealed and a detailed narrative provides context for each spa director to create a strategic action plan.  

“SpasQore is clearly defined, with actionable measurements, and it is customized for our unique SpaTerre spas,” states Marc Pujalet, president of Noble House Hotels & Resorts.  “We utilize Coyle Hospitality Group’s hotel tools (InnSqore) currently and are thrilled that we can now optimize SpasQore for our spas.”

SpasQore is delivered to clients online via Coyle Hospitality Group’s proprietary SQL database that enables client-driven set-up and output; on-the-spot trending analysis; customized roll-up reporting; multiple brand platforms; dynamic archiving (reports, pictures and recordings). This ease of reporting allows management to access any part of the report, at any time, through a web browser.  

About Noble House Hotel & Resorts
Noble House Hotels & Resorts is a privately held real estate development company based in Seattle, Washington.  The company owns and manages 12 boutique hotels and resorts located in seven states and spanning the four coastal corners of the U.S.  Founded in 1980, the Noble House collection includes such renowned properties as The Adolphus in Dallas, Texas; Little Palm Island Resort & Spa in the Florida Keys and The Edgewater in Seattle, Washington.  For more information or to book reservations, visit the Noble House Hotels & Resorts website at (chain code NC.)

About Coyle Hospitality Group
Based in New York City since 1996, Coyle Hospitality Group is a market leader providing mystery shopping and brand quality assurance services exclusively to hotels, restaurants and now spas worldwide. A selection of current Coyle Hospitality Group hospitality clients includes Intercontinental Hotels & Resorts, Morgans Hotel Group, Kimpton Hotels & Restaurants, Starr Restaurant Organization, Affinia Hospitality, China Grill Management and Daniel Boulud Restaurants. Since 1996, CHG has completed over 20,000 quality evaluations exclusively for hospitality clients.  For more information please visit

Rebecca Kollaras
Kollaras Communications

Also See: Kimpton Hotels & Restaurants Selects Coyle Hospitality Group to Measure Global Performance of its Diverse Brands / June 2005
Coyle Hospitality Group Launches Spa Division; Renowned Hospitality Firm Now Offers Their Unique Combination of Credibility, Market Knowledge and Experience to the Spa World / June 2005

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