Guests Use Property�s Website, Enter Requests
Directly into
Concierge System Without Email
.
Agoura Hills, California � June 15, 2005 � Gold
Key Solutions, provider of The Concierge Assistant tm software
application, announced today it has developed and implemented the industry�s
first real-time bridge to the hotel�s online concierge guest service system.
Hotel guests may now enter any requests or inquiries directly into the
property�s website and this information is automatically sent to The Concierge
Assistant system without resorting to emails. Gold Key Solutions
partnered with a leading Five-Star New York hotel to develop the integrated
Web interface that gives guests the convenience of requesting services
and amenities before or during their stay over the Internet or by using
a Web-enabled PDA.
Newton Gore, president of Gold Key Solutions said,
�An increasing number of travelers are using PDAs and PCs to leverage the
Internet. We worked closely with the team from one of New York�s
most prominent properties to develop the first guest service interface
of its kind transforming their website into a more effective guest service
tool. Leading luxury hotels around the world have a vision of greater
service and efficiency that we can help them realize. The new Web
interface is a breakthrough.� The Concierge Assistant system, used
by more than 175 quality properties worldwide, enables Internet-savvy guests
to make their own service requests from a hotel�s website before arrival
for faster service.
Website guest-service-request screens are frequently
used by Four- and Five-Star properties, but usually generate a large number
of emails each day. These emails require the guest service staff
to download, print, and rekey each request for action, which takes valuable
time away from guests. Gold Key Solutions� interface between a property�s
website and its Concierge Assistant system automates virtually all aspects
of guest Internet communication. Now arriving guests may use a property�s
�Online Concierge� page to make requests in their own language and style
and these are transformed into the Concierge Assistant�s Logbook for immediate
action. The Web Interface acts as a bridge between the website's
capture of specific guest requests and information and The Concierge Assistant
by enabling the property to create the logbook requests and review them
conveniently from one location ensuring that no information is lost.
The system and its new interface reduced guest-service staff workload and
make any operation more efficient to allow faster response to guest requests.
With the new Concierge Assistant Web interface, no guest messages are overlooked
and a higher degree of accuracy is attained as guests enter their own requests.
At HITEC 2005 in Los Angeles be sure to visit
the Gold Key
Solutions team at Booth
240 to receive a demonstration
of The Concierge Assistant.
About Gold Key Solutions
Gold
Key Solutions� The Concierge Assistant improves guest service and staff
communication by creating orderliness and accuracy throughout the entire
Concierge process for hotels and properties of all types. The
Windows-based software application increases staff efficiency and reduces
expenses by automating virtually all guest services activities and reporting,
allowing managers to put in place a standard of excellence that may be
continually refined. The Concierge Assistant is used by more than
175 full-service Ritz Carlton, Marriott, Hyatt, Starwood, and a variety
of other properties. The Concierge Assistant is also employed by
many residential properties, personal assistant and professional concierge
companies to optimize services to each client.
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