Hotel Online  Special Report

Industry First: The Concierge Assistant System
Gains Real-Time Website Interface for
Improved Guest Service 
Guests Use Property’s Website, Enter Requests Directly into
Concierge System Without Email
Agoura Hills, California – June 15, 2005 – Gold Key Solutions, provider of The Concierge Assistant tm software application, announced today it has developed and implemented the industry’s first real-time bridge to the hotel’s online concierge guest service system. Hotel guests may now enter any requests or inquiries directly into the property’s website and this information is automatically sent to The Concierge Assistant system without resorting to emails.  Gold Key Solutions partnered with a leading Five-Star New York hotel to develop the integrated Web interface that gives guests the convenience of requesting services and amenities before or during their stay over the Internet or by using a Web-enabled PDA. 

Newton Gore, president of Gold Key Solutions said, “An increasing number of travelers are using PDAs and PCs to leverage the Internet.  We worked closely with the team from one of New York’s most prominent properties to develop the first guest service interface of its kind transforming their website into a more effective guest service tool.  Leading luxury hotels around the world have a vision of greater service and efficiency that we can help them realize.  The new Web interface is a breakthrough.”  The Concierge Assistant system, used by more than 175 quality properties worldwide, enables Internet-savvy guests to make their own service requests from a hotel’s website before arrival for faster service. 

Website guest-service-request screens are frequently used by Four- and Five-Star properties, but usually generate a large number of emails each day.  These emails require the guest service staff to download, print, and rekey each request for action, which takes valuable time away from guests.  Gold Key Solutions’ interface between a property’s website and its Concierge Assistant system automates virtually all aspects of guest Internet communication.  Now arriving guests may use a property’s ‘Online Concierge’ page to make requests in their own language and style and these are transformed into the Concierge Assistant’s Logbook for immediate action.  The Web Interface acts as a bridge between the website's capture of specific guest requests and information and The Concierge Assistant by enabling the property to create the logbook requests and review them conveniently from one location ensuring that no information is lost.  The system and its new interface reduced guest-service staff workload and make any operation more efficient to allow faster response to guest requests.  With the new Concierge Assistant Web interface, no guest messages are overlooked and a higher degree of accuracy is attained as guests enter their own requests.

At HITEC 2005 in Los Angeles be sure to visit the Gold Key
Solutions team at Booth 240 to receive a demonstration
of The Concierge Assistant. 

About Gold Key Solutions
Gold Key Solutions’ The Concierge Assistant improves guest service and staff communication by creating orderliness and accuracy throughout the entire Concierge process for hotels and properties of all types.   The Windows-based software application increases staff efficiency and reduces expenses by automating virtually all guest services activities and reporting, allowing managers to put in place a standard of excellence that may be continually refined.  The Concierge Assistant is used by more than 175 full-service Ritz Carlton, Marriott, Hyatt, Starwood, and a variety of other properties.  The Concierge Assistant is also employed by many residential properties, personal assistant and professional concierge companies to optimize services to each client.


Gold Key Solutions
Newton Gore
Phone:  (818) 865-0006

Media Contact:
Julie Keyser-Squires
Softscribe Inc.

Also See: Luxury Marco Beach Ocean Resort Aims at 5th Diamond, Leverages The Concierge Assistant / June 2005
LaPlaya Beach & Golf Resort Installs The Concierge Assistant Software, Redefines Service Standard for New Elite Club and 5-Star Guests / May 2005
Gold Key Solutions Joins with World’s Most Prestigious Concierge Association for The Les Clefs d’Or USA’s Pan American Congress / May 2005
Luciano Pavarotti, Laura Bush and Tom Hanks Make Appearances in The Rittenhouse Lobby / March 2005
The Five-Star Landmark London Applies Automated Concierge Technology to Put Polish on Personal Service / January 2005
Caesars Tahoe Becomes 100th Customer for Concierge Assistant Guest Services Software / November 2004

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