Hotel Online  Special Report

Benchmark Hospitality Appoints Lee Hayes
Director of Training


THE WOODLANDS (HOUSTON), TEXAS, February 2005 - Benchmark Hospitality International has appointed Lee Hayes director of training for the international hospitality management company.  Benchmark manages 28 hotels, resorts and conference centers in the United States and Japan. 

As director of training, Mr. Hayes will be responsible for overseeing the employee service training and guest relations programming system-wide for Benchmark Hospitality.

Hayes was previously director of training for Benchmark's North Maple Inn, an award-winning, 171-guestroom hotel located in Basking Ridge, New Jersey.  While here, he transformed the hotel's training program into an extremely effective and measurable model.  The program was so effective that the hotel garnered the AAA Four Diamond Award for the first time in its history.  North Maple Inn now ranks at the top of Benchmark Hospitality's company-wide guest satisfaction efforts and the property is achieving record results in its Employee Opinion Surveys, and it is winning prestigious service awards.  Hayes' training model was eventually used by several Benchmark properties.

A remarkably dedicated professional, Mr. Hayes also invested countless hours developing and teaching the employee service training curricula while at North Maple Inn, often working one-on-one with individual staff members.

Prior to his appointment as director of training, Hayes was training manager at North Maple Inn.

Since the launch of his career in 1992, Lee Hayes has been an active member of the service industry. During the 1990s, he was employed by Continental Airlines; initially as a flight attendant and then as a training manager.  He was eventually promoted to operations manager and led a large team of airline service employees.

Mr. Hayes' next professional position was as human resources consultant for Americare of Bloomfield, New Jersey, where he hired, developed and trained front line and management staff for the company. He then became operations manager for National Car Rental, responsible for the New York City-based facility. In this position, he served as liaison with Port Authority and Environmental agencies to ensure overall compliance. He also developed initiatives that increased sales revenue by 50 percent and profits by 76 percent.

Lee Hayes received his degree in Business Administration from Liverpool University, located in Liverpool, England. He is certified by the American Red Cross in CPR, AED, is a Professional Rescuer Instructor, is certified in Targeted Selection Interviewing, and is a Certified Kaset Instructor.

Benchmark Hospitality International, an independent hospitality management company based in The Woodlands (Houston), Texas, operates resorts, conference centers and hotels both domestically and internationally.  For locations of Benchmark Hospitality properties and for additional information, visit Benchmark's Website at


The Woodlands (Houston), Texas

Ken Ellens
(201) 758-2864 / (201) 758-2865-Fax

Also See: Owners of North Maple Inn at Basking Ridge, Formerly The AT&T Learning Center, Appoint Benchmark to Continue Management / July 2002
Benchmark Hospitality Assumes Management of Historic Berry Hill Plantation Resort, William H. Carder Appointed General Manager / February 2005
Benchmark's Top Ten Meeting Industry Trends for 2005 / January 2005

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.