Hotel Online  Special Report

 The Peninsula Hotels Now Provides 24-Hour
Global Customer Service Center

Worldwide Expert Team to Offer Personalized Assistance and Reservations
Around the Clock

March 23, 2005 -- Continuing its ongoing quest to provide guests with the best service possible, on Friday April 1, 2005 The Peninsula Hotels launches its new “Global Customer Service Center (GCSC), a dedicated round-the-clock customer service by highly trained Peninsula staff who will assist guests with reservations, customer service, hotel inquiries and requests.

“The Peninsula Hotels is renowned for its exceptional service, and the Global Customer Service Center will be an extension of that,” said Peter C. Borer Chief Operating Officer of The Peninsula Hotels. “Guests can be confident that our staff will offer their knowledge, time and personalized service 24-hours a day, seven days a week.”

The GCSC staff will be multi-lingual, ready to help guests in English, Japanese, Cantonese and Mandarin.  Each member of the GCSC staff will be able to offer excellent product knowledge of the seven Peninsula hotels, thanks to an ongoing familiarization program undertaken by each staff member with an extensive orientation trip to each hotel in order to provide callers with first-hand knowledge of the properties and destinations.

The Global Customer Service Center will be available to help callers in every time zone around the world.  Customers will be able to call toll-free from Australia, China, Taiwan, Singapore, Thailand and from April 1, 2005 Canada, the United States, Japan, the United Kingdom, Germany, France and Switzerland.

 Meg Paynor
Murphy O’Brien, Inc.
Telephone: 310-453-2539
Fax: 310-264-0083

Also See: The Peninsula Hotels Names New Properties’ Management Appointments, Marketing And Communications Structures / July 2004

Strong Rebound in Hotel Performance During Second Half of 2003 Benefits The Hongkong and Shanghai Hotels, Limited, Significant Appointments Made within The Peninsula Hotels Group / Hotel Operating Statistics / March 2004

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