Pegasus Solutions Enhances Global Reservations Service
with Instant Confirmations of Utell by Pegasus
Member Hotel Bookings
  • Agents Can View Confirmations Instantly at www.UtellAgent.com;
  • Confirmations Also Delivered Via Email to Registered Travel Agents
BERLIN (March 11, 2005) - Pegasus Solutions, Inc. (Nasdaq: PEGS) introduced a new electronic confirmation service for travel agents booking Utell by Pegasus member hotels.  The eConfirmation service integrates new technology that is linked to the central reservation system used by the 4,000 Utell by Pegasus member hotels worldwide.  Dallas-based Pegasus Solutions, a global leader in providing technology and services to hotels and travel distributors, announced the new service today at the ITB exhibition in Berlin.

eConfirmations are concise electronic documents summarizing reservations made for all Utell by Pegasus member hotels. Confirmations can be accessed immediately on www.UtellAgent.com, sent automatically upon request by the Pegasus Solutions reservation agent making the booking, or delivered to registered email addresses within two hours of making or modifying a booking.

The new eConfirmation service also incorporates a guest reservation slip, a succinct booking summary designed for the travel agent to pass on to clients.  Stamped with the travel agency’s logo, the guest slip includes hotel details, booking terms and conditions, booking details (arrival/departure date, room and rate, confirmation number, etc.) and travel agent contact information.

By accessing the www.UtellAgent.com Web site, travel agents have more control over reservation information. If agents need to verify that a booking has been cancelled, or if they want a confirmation to be sent or resent to a specific fax/email address, they do not have to telephone the reservations office and limit such requests to business hours.  The linking of eConfirmations and www.UtellAgent.com offer other timesaving features for travel agents, including:

  • instant online confirmations (or batched confirmations every two hours) that preclude the need for agents to revisit each booking the next day for follow-up confirmations;
  • concise guest reservation slips that are delivered to clients at the push of a button; agents no longer need to spend time typing separate guest confirmations, and automated delivery of the slips demonstrate enhanced travel agency service;
  • elimination of the time-consuming written confirmation for agencies making Paytell bookings; and
  • a significant reduction in the time allocated to obtain accounting documentation for Paytell bookings.
Instant eConfirmations are particularly useful for global distribution service (GDS) bookings that are made outside Pegasus reservation office hours, as well as for last-minute bookings where confirmations are delivered in a more timely manner to fit client travel plans.  Agents making bookings at any of Pegasus’ nine global call centers have access to eConfirmations.

Travel Agents Can Access New eConfirmations Today

Travel agents can access eConfirmations on www.UtellAgent.com.  After entering their IATA or TIDS number to gain access to the site, agents can select “Reservations” in the menu, and “Retrieve booking” from the drop-down menu.  After entering the booking confirmation number, travel agents have the option to print the confirmation and guest reservation slip or to send it as an email.

To register for automated delivery of eConfirmations, travel agents can log onto www.UtellAgent.com and select “eConfirmation registration” from the drop-down menu under “Reservations.”  Agents are also welcome to ask a Pegasus Solutions reservations agent for more information on eConfirmation anytime they contact a Pegasus reservation center.

“The introduction of eConfirmations marks yet another instance where Pegasus is responding to the needs of travel agents on behalf of our Utell by Pegasus member hotels,” said Peter Fitzgerald, vice president of sales for Pegasus Solutions.  “Pegasus is committed to the implementation of services that make it easier for agents to combine essential data and efficiently use it for both client and internal use.”

About Pegasus Solutions
Dallas-based Pegasus Solutions, Inc. (Nasdaq: PEGS) is a global leader in providing technology and services to hotels and travel distributors.  Founded in 1989, Pegasus’ customers include a majority of the world’s travel agencies and nearly 60,000 hotel properties around the globe.  Pegasus’ services include central reservation systems, electronic distribution services, commission processing and payment services, property management systems, and marketing representation services.  The company’s representation services, including Utell by Pegasus™ and Unirez by Pegasus™, are used by nearly 8,000 member hotels in 140 countries, making Pegasus the hotel industry’s largest third-party marketing and reservations provider.  Pegasus has 17 offices in 12 countries, including regional hubs in London, Scottsdale and Singapore.  For more information, please visit www.pegs.com.


Michael Brophy
Public Relations Manager
Pegasus Solutions, Inc.
Campbell Centre I
8350 North Central Expressway
Suite 1900
Dallas, Texas 75206
Phone:  214-234-4400

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