Hotel Online  Special Report


Musselman Kidwell Concepts Announces Dates for
Public Leadership Development Workshops in
New York, NY, Atlanta, GA and Phoenix, AZ


ATLANTA, Ga., March 14, 2005 – Musselman Kidwell Concepts, a management consulting firm specializing in the service industry, announces dates for their public workshop, Examine and Improve Your Leadership Effectiveness. "We have taken the best practices from delivering many workshops to thousands of managers and created our first public workshop, Examine and Improve Your Leadership Effectiveness," reports Susan Musselman, Principal, Musselman Kidwell Concepts. If you are seeking to improve your long-term leadership potential, please join us for one of these upcoming workshops. For a downloadable brochure, visit our Web site:

The workshop is delivered in two one-day sessions with a three-week period in between for the participants to practice the skills learned in Part I. This workshop is designed for any executive, manager or team leader seeking to improve their leadership effectiveness and to learn new skills to maximize the effectiveness of their team. In Part II, participants receive real-time feedback from their peers based on their observed behaviors. 

Workshop Locations:
Time and Date
New York, NY 245 Park Avenue
39th Floor
New York, NY 10167
Part I: Wednesday, March 30, 2005 
9 AM – 5 PM

Part II: Wednesday, April 20, 2005
9 AM – 5 PM

Atlanta, GA The Pinnacle
3455 Peachtree Road
Suite 500
Atlanta, GA 30326
Part I: Thursday, April 7, 2005
9 AM – 5 PM

Part II: Thursday, April 28, 2005
9 AM – 5 PM

Phoenix, AZ The Esplanade
2415 E. Camelback Road
Phoenix, AZ 85016
Part I: Wednesday, April 13, 2005
9 AM – 5 PM

Part II: Wednesday, May 4, 2005
9 AM – 5 PM

About the Facilitators:

Susan Musselman, Principal, Musselman Kidwell Concepts

Susan has led the design and implementation of large-scale initiatives in service-based organizations as both an employee and a consultant and is an international expert in developing strategic communications and adult learning programs. The companies Susan has worked with include The Ritz-Carlton Hotel Company, Starwood Hotels and Resorts Worldwide, Inc. and Sony Consumer Electronics NA. 

Susan is an Adjunct Faculty member at New York University, teaching Customer Relationship Management and Customer Relationship Training and Evaluation to graduate students in the Robert Preston Tisch Center for Hospitality, Travel, and Tourism. 

Susan has a Master in Business Administration from Columbia Business School (New York, NY), a Master in Business Administration from London Business School (London, England) and a Bachelor of Science in Marketing from Florida State University (Tallahassee, FL).

Debby Kidwell, Principal, Musselman Kidwell Concepts

Debby Kidwell is an experienced corporate leader. Her experience includes leading companies and ownership groups in the expansion of their revenues through enhanced sales performance as well as the growth of corporate culture, programs and resources. Debby has been through the full range of economic cycles from recession to abundant times. In early 2002, she developed and wrote a training program for selling in tough times, which was called "Backyard SalesSM"

Debby is a life long learner and returned to Arizona State University in 2000 to pursue a degree in secondary education and business administration. She is actively involved in community service ranging from building self-esteem in young girls through athletics and scouting to financial outreach efforts to organizations that build self sufficiency in the homeless population. Debby also serves on HSMAI International Revenue Management sub-committee for work guidance. 

Musselman Kidwell Concepts

Musselman Kidwell Concepts designs training and communication programs that launch key strategic initiatives or create solutions for process and performance improvement. The Principals of Musselman Kidwell Concepts have trained thousands of managers and have led workshops on six continents.

For more information about Musselman Kidwell Concepts, visit the company’s Web site:


Susan Musselman
Principal, Musselman Kidwell Concepts

Also See: Musselman Kidwell Concepts: A Blend of Talent That Produces Results / March 2005

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