|BEVERLY HILLS, Calif. - March 22, 2005 - Hilton Hotels Corporation
(NYSE:HLT) is proud to announce its top hotel performance award winners
for 2004, which were presented March 15, 2005 during the Hilton General
Manager/Director of Sales Conference in Houston.
Award recipients chosen from the brand's more than 230 full-service
hotels across the U.S., Canada and Mexico were determined through key areas
within the brand's Balanced Scorecard rating system -- customer loyalty,
brand consistency, quality assurance and customer satisfaction ratings
- as well as exemplary efforts in hotel renovation and diversity projects.
Each hotel received a trophy and individual recognition at specially planned
celebratory receptions during the conference.
"Each of the winners of this year's Hilton Performance Awards leads
the way in their commitment to the fundamentals of guest service, while
at the same time using innovative and forward-thinking practices to go
beyond what's expected," said Jeff Diskin, senior vice president, Brand
Management and Marketing, Hilton Hotels Corporation. "These award winners
represent the very best of what we have to offer, representing strengths
and talents that truly make them masters of the art of hospitality."
BEST OVERALL PERFORMANCE - The Connie Awards - Named in honor
of company founder Conrad Hilton, these awards are presented to the top
airport, commercial and resort hotels with the highest overall hotel performance
CONTINUOUS IMPROVEMENT AWARD - Awarded to the top airport, commercial
and resort hotels with the highest marked improvement in overall hotel
performance scores from 2003 to 2004.
AIRPORT: Hilton DFW Lakes Executive Conference Center,
COMMERCIAL: Hilton Lac-Leamy, Quebec
RESORT: Hilton Cancun Beach & Golf Resort
GUEST ASSISTANCE AWARD - Awarded to hotels for outstanding handling
of guest concerns/requests.
AIRPORT: Hilton Palm Beach Airport
COMMERCIAL: Hilton Knoxville
RESORT: Hilton Oceanfront Resort Hilton Head Island
GUEST LOYALTY AWARD - Awarded to hotels with the highest annual
customer loyalty scores.
Under 500 Rooms: Hilton Guadalajara
Over 500 Rooms: Hilton Suites Toronto/Markham Conference Centre &
HILTON HHONORS(R) GUEST RECOGNITION AWARD - Awarded to hotels that
provided the most exemplary service to members of Hilton HHonors(R) --
the company's award-winning frequent guest program.
Under 500 Rooms: Hilton Inn at Penn
Over 500 Rooms: Millenium Hilton, NYC
PROPERTY RENOVATION AWARD - Presented to hotel teams that made significant
and outstanding upgrades to their facilities.
Under 500 Rooms: Hilton Columbia, Maryland
Over 500 Rooms: The Palmer House(R) Hilton
DIVERSITY AWARD - Awarded to hotels for outstanding diversity initiatives
in the local community.
Under 500 Rooms: Hilton Little Rock Metro Center - A $22-million renovation
closed the doors to the hotel for 18 months, but it has been transformed
into a state-of-the-art gathering place that resonates with guests. The
exterior was fully renovated, a new two-story lobby was created, guestrooms
and bathrooms were remodeled and redecorated, public areas were redone
and the courtyards and grounds were re-landscaped.
Over 500 Rooms: The Palmer House(R) Hilton (The Empire Room Renovation)
- The historic Empire Room at the Palmer House Hilton was painstakingly
restored this year. Host to dignitaries and celebrities, and one of Chicago's
most prestigious and well-known venues, the Empire Room received new carpets,
restoration of the original gold-leaf paintwork, and walls were removed
to open up the space and make it more user-friendly. All of this work was
done to bring the room up to modern standards while remaining true to the
look and feel of the original room.
Under 500 Rooms: Hilton Alexandria Old Town - This hotel has championed
a local effort to encourage positive parenting. For the last eight years,
the local organization of the National Association of Children's Hospitals
and Related Institutions has relied on this hotel to organize a fund-raising
and recognition party. The proceeds of this effort provide support
and guidance to overburdened parents struggling with risks, including
childhood histories of abuse and neglect.
Over 500 Rooms: Hilton New Orleans Riverside - This hotel hosts the
most important social events and the largest fund-raisers in the city,
bringing influential people together to unite in support of common causes.
The continued efforts of this hotel are vital to those in need in the community
and to the success of the Convention Center and the CVB.
Themed "Radically Fundamental," the Hilton General Manager/ Director
of Sales Conference offered opportunities for hotel general managers, directors
of sales and corporate team members to learn, network and build relationships
through brand-specific meetings, workshops, guest speakers and award presentations.
Hilton Hotels Corporation is recognized internationally as a preeminent