|ORLANDO, Fla., March 2005
— Training employees to provide the best possible service to all guests
in any situation is the key to building guest loyalty and increasing business.
“Delivering Quality Guest Service,” a revised and updated video from the
Educational Institute of the American Hotel & Lodging Association,
shows employees how to fulfill their responsibilities to guests and create
a memorable service experience from check-in to check-out.
Viewers learn proper guest service techniques as they watch a team of hotel employees handle a variety of service issues with empathy and skill. Topics covered during the video include:
“Delivering Quality Guest Service” is available for an introductory price of $140 for AH&LA members and $179 for non-members (reference offer code 2LVDQ). After May 15, 2005, the price will be $179.95 for AH&LA members and $224.95 for non-members. To order, call 800-752-4567 or 517-372-8800 (outside the United States and Canada, call 407-999-8100). Or visit EI’s web site at www.ei-ahla.org to place a secure, online order.
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.
Academic and Allied Marketing Manager
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|Educational Institute Releases Three New Titles in “10-Minute Trainer” Series / May 2004|
|The Skills, Tasks, and Results Training (START) Program Developed by the Educational Institute of the AH&LA Recognized for its Curriculum Peparing Students for Entry into the Lodging Industry / April 2004|
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