Hotel Online  Special Report


New Video from Educational Institute Teaches Skills
for Professional Courtesy Van Service


ORLANDO, Fla., February 2005—Courtesy van drivers often provide the first and last impressions that guests have of a property. A new training video from the Educational Institute of the American Hotel & Lodging Association, “Professional Courtesy Van Service,” shows drivers how to provide high-quality service that will exceed guests’ expectations while providing a safe driving experience.

Topics covered in this 23-minute video include:

  • Detailed instructions for inspecting vehicles for safety and appearance
  • Techniques for safe and sensible driving
  • Precautions for handling and storing guest luggage
  • Guidelines for handling traffic and parking accidents
  • Tips for interacting with guests and providing excellent service.
The companion guide included with the video features a daily vehicle inspection checklist, rules of the road, and additional tips for better courtesy van service.

Now through May 15, 2005, “Professional Courtesy Van Service” is available for an introductory price of $140 for AH&LA members and $179 for non-members. (Reference code 2LVDQ for special pricing.) After May 15, 2005, the price will be $179.95 for AH&LA members and $224.95 for non-members.  This title will also be available in DVD format in March, and can be ordered through EI’s online shopping cart at

For more information or to request a complete catalog of hospitality training products from the Educational Institute, call 800-752-4567 or 517-372-8800 (outside the U.S. and Canada, call 407-999-8100).

Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.

Elizabeth Johnson 
  Academic and Allied Marketing Manager

Also See: Educational Institute Announces New Training and Education Advisory Council; Industry Leaders Will Guide Development of Hospitality Training Resources / November 2004
Educational Institute Develops Training Program for Olive Garden Supervisors / October 2004
Educational Institute Offers Food and Beverage Training on DVD / October 2004
New Edition of EI's Popular 'Planning and Control' Textbook Highlights Technology, Multi-Unit Management Issues / August 2004
Educational Institute Offers Training Programs in DVD Format / August 2004
Educational Institute Incorporates Certification Opportunities into New Managing Beverage Service Textbook / July 2004
Educational Institute Releases New Color Edition of 'Hospitality Today: An Introduction', Offers Comprehensive Look at the Spectrum of Opportunities in Hospitality / July 2004
Educational Institute Offers Online Distance Learning Courses to Individuals Through CourseLine® / June 2004
Towne Park Ltd. Chooses Educational Institute for Training, Certification / June 2004
Educational Institute Releases Three New Titles in “10-Minute Trainer” Series / May 2004
The Skills, Tasks, and Results Training (START) Program Developed by the Educational Institute of the AH&LA Recognized for its Curriculum Peparing Students for Entry into the Lodging Industry / April 2004
ALIS “Professors” Featured in New Hotel Asset Management Book from Educational Institute of AH&LA / January 2004
Project Planet, Educational Institute of AH&LA Work Together to Offer Green Programs to Hoteliers / February 2004

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