Hotel Online  .Special Report

Universal Resorts Selects Maestro Enterprise Suite
from NORTHWIND For Chain of 9 Luxury Resorts
in The Maldives 
Maestro Chosen for Comprehensive Integrated Multi-Property Resort Functionality; e-clipse Computer Systems Finalizes Agreement

Markham, ON – October 20, 2004 – NORTHWIND, a provider of enterprise property management and reservation solutions for hospitality, announced today Universal Resorts, the largest hospitality operator in The Republic of Maldives, selected the Maestro™ Enterprise Suite to automate all nine of its luxury resorts.  Universal will utilize Maestro Front Office, Club & Spa Management, Sales and Catering, Work Order Scheduling, Asset Management, Central Reservations, Accounts Receivable, and ResEze online reservations with yield management.  e-clipse Computer Systems, the Australian distributor of NORTHWIND’s Maestro, will install the complete suite of Maestro applications and interfaces at all Universal Resorts properties. 

Warren Dehan, president of US operations for NORTHWIND, said, “Universal Resorts is the largest and most respected hospitality operator in The Maldives.  Maestro Enterprise, with its fully integrated suite of modules for resort management is perfectly suited to the chain’s full service multi-island properties.  The nine luxury Universal Resort destinations comprising over 750 rooms present a unique opportunity for system integration and standardization that the Maestro Enterprise Suite is perfectly engineered to address.”  Universal Resorts will utilize Maestro on a Windows 2003 platform with a SQL Server 2000 database; data will be centralized at Universal Resorts’ corporate offices for enterprise analysis.

“e-clipse Computer Systems is known throughout the Asian Pacific region as a premium installer of resort and hotel management systems. Since Universal Resorts is the largest hospitality group within The Maldives, it was a natural selection to install the Maestro Enterprise solution across their group,” said Bakir Haurdic, Managing Director of e-clipse Computer Systems.  “As part of the Maestro and e-clipse Computer Systems expansion into the Maldives a local office has been established in the capital Male to provide local support for the Universal group and future clients in the region.”

Universal entered the Maldivian tourism industry in 1972, and now operates 10 exclusively designed signature island resorts.  Each resort in the Universal chain provides luxurious vacations on tropical islands of incomparable beauty for every type of traveler and budget.  The 1,190 islands of The Republic of Maldives are located near the equator in the Indian Ocean.  Regarded as a true tropical paradise, many of the coral atolls that make up the Republic are palm fringed with sparkling white beaches, turquoise lagoons, clear warm waters and coral reefs teeming with abundant marine flora and fauna. 

Maestro Enterprise Suite

The Maestro Property Management Suite combines a full-function Front Office system in use by hotels from 3,500 to 25 rooms with a family of robust modules that includes Maestro GDS+ -- an online, real-time reservation engine with integrated Yield Management to maximize ADR for virtually all eReservation channels; Maestro Owner Management – fully integrated ownership accounting functionality for asset performance reporting; Maestro Sales & Catering -- manages group-convention sales and function rooms, whether at one property or a portfolio of hotels; ResEze Web Booking Engine? - enables independent and multi-property hotels to take advantage of the growing online revenue opportunity by providing tools for guests to book their own reservations from an operator’s website; Maestro Yield – a revenue manager that makes sophisticated strategies easy for multiple booking channels at one or more properties;  Maestro Analytics --  a complete business intelligence software suite that lets end-users interactively analyze critical business information; Maestro CRM – gives managers the information to make the best business decisions for booking new business; Maestro Club/Spa – enables resorts, hotels and clubs to schedule facilities and activities with real-time integration to all other modules.  Also available is Maestro CRS - supports a two-way interface to corporate sales offices and Maestro Multi-Property – used by many multi-property operating companies and corporate reservation facilities, the system supports a number of properties on a single server with a single database, or each property can rely on its own server with all files being replicated at the central corporate offices. 


NORTHWIND (, known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, guests, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for hotel owners and operators who need to manage their enterprise in a real time environment for maximum operational control and profitability.  Designed to handle any size hotel, resort, meeting/conference center, multi-property and for the enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products:  PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, Multi-Property Management, Condo/Owner Management, Yield Management, POS & Online Table Res, GDS Connectivity and ResEze Internet Reservations.  This comprehensive multi-platform (Windows 9X/NT/2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations.  NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support. 

Stop by our booth at The IH/M&RS Show, New York City, NY - November 14-16, 2004 
Jacob K. Javits Convention Center  --  BOOTH # 3062. 

NORTHWIND will also be exhibiting at the Historic Hotels of America 2004 Annual Meeting in New Orleans, LA -- November 17-19 at the Hotel Monteleone

About e-clipse Computer Systems: 

e-clipse computer systems is recognized as a leading edge software solutions provider for the hotel, resort and leisure markets. While presenting market-leading solutions, e-clipse provides unsurpassed local and international support. Currently managing clients through out Asia, New Zealand and Australia from its head office in Sydney, Australia, e-clipse specializes in properties that range from large hotel chains to smaller independent hotels.  e-clipse installation and support staff years of experience in the hotel and IT industry providing a service-oriented foundation for the company. With excellent products, experience, and a focus on exceeding customer expectations, e-clipse is the ideal strategic partner for today's busy hospitality market.

About Universal Resorts

Universal, the biggest resort chain in The Maldives, has been making waves in the Maldivian tourism industry since its inception 25 years ago. From a modest beginning in 1972, its tide has now swelled to give travelers a choice of 10 exclusively designed island resorts, to spoil and pamper guests in the luxury of the unique natural beauty of the Maldives.


Audrey MacRae – Director, Marketing Communications
60 Renfrew Drive, Suite #235
Markham, ON L3R 0E1
Phone: (905) 940-1923 ext - 246
1-888-NORTH88 (667-8488)
Fax: (905) 940-1925

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