Case Study - Hyatt Regency Huntington Beach
|Known as “Surf City, USA,” Huntington Beach is
located on the California coast between Los Angeles and San Diego. Over
eight miles of picturesque sandy beaches entice eleven million visitors
each year. The Hyatt Regency Huntington Beach Resort and Spa—which held
its grand opening in January 2003—is ideally perched above historic Pacific
Coast Highway, providing stunning views of the beach. Rich Mediterranean-style
architecture and lush courtyards positioned throughout the property provide
an inviting atmosphere for guests. With 110,000 square feet of function
space, it makes for the perfect event location.
The Hyatt Regency Huntington Beach required a highly flexible and open systems point-of-sale (POS) solution to integrate with their proprietary property management system. The POS solution also needed to be accessible from a shared user interface that groups guest transaction data into various back-office reporting output. Ultimately, the resort’s management needed their POS solution to contain all this functionality while being easy to use. Ease-of-use was important in allowing management to focus on the business of serving guests.
Finding the Right Solution
Managing a grand opening of a large hotel resort is no small task, and one that Hyatt Regency takes very seriously. Brand reputation is on the line. And for the hospitality industry, reputation is everything.
Hyatt undertook an extensive decision-making process in order to find the right POS solution that could handle their immediate operational needs, grow with them into the future, and help them deliver the level of service their reputation depends on.
“We chose Revelation from InfoGenesis for Huntington Beach after a successful implementation in our Chesapeake Bay, Maryland property,” said George Vizer, Vice President, Food and Beverage for Hyatt. “We couldn’t be more pleased with the opening. The InfoGenesis team was remarkable. The professionalism of their project team and superior product architecture combined for a winning solution. InfoGenesis has helped us provide the high level of service our reputation depends on.”
Seeing Return on Investment
The Hyatt Regency Huntington Beach has seen impressive
return on investment since their InfoGenesis solution has been implemented.
Tight integration with existing software and opportunities to take advantage
of new integrated technology have helped the resort become more efficient
and better able to serve guests. In addition, the reliability and ease-of-use
inherent in the solution has allowed staff to better focus on guest needs.
Mobile POS“Hyatt is dedicated to utilizing effective, cutting-edge technology throughout our operations. Revelation fits that strategy,” said Bansfield. “We were looking for a POS partner that we could collaborate with to develop innovative new functionality. InfoGenesis has been eager to work with us and we are excited about moving forward with InfoGenesis solutions in future projects.”
To date, Hyatt has also installed Revelation POS at their Chesapeake Bay, Atlanta, and Newport properties. Hyatt management understands that partnering with a quality POS solution provider allows them to better focus important internal resources for maximum efficiency and to serve guests at a consistently high level.
To find out more about the technology solutions InfoGenesis provides to resorts, call us today at 800-242-5434 or visit www.infogenesis.com.
1351 Holiday Hill Road
Santa Barbara, CA 93117
|Also See:||InfoGenesis Appoints Carl Crockett to their Expanding Sales Team / July 2005|
|InfoGenesis and Adaco Provide Return on Investment for Hoteliers / June 2004|
|Russia's President Hotel Selects Revelation from InfoGenesis / April 2004|
|Scottsdale Plaza Resort Realizes ROI with InfoGenesis / April 2004|
|MGM MIRAGE Selects InfoGenesis POS as Corporate Standard / February 2004|
|Revelation Case Study: Mandalay Bay Resort & Casino / InfoGenesis|
|e-Revelation Case Study: Harbor Restaurant Group / Multi Property Restaurant Chain / InfoGenesis|