& Restaurant Show
of Plug & Play Components Based on
OpenTravel Alliance Schema
Booth # 3347
WICHITA, KANSAS, November 13, 2004 … At the International Hotel/Motel & Restaurant Show held in New York, New York, USA, The Softwear Group introduces an exciting new line of business software components that allow hotels to leverage technology advances to dramatically improve the guest experience.
The Attribute Inventory Manager, AIM, allows a property to inventory room attributes (amenities) so that as guests make requests they can be told whether or not those requests can be met. As simple as this may sound, it is something that hoteliers today cannot do. AIM eliminates the Rubik’s Cube-like frustration of preassigning rooms to meet guests’ requests.
The Room Rotation Manager is an extension of AIM, which makes smarter room assignments. The Room Rotation Manager watches patterns of commonly requested attributes and selects a room number for assignment that is as close to the requested combination of attributes yet away from those most likely to be requested. The result is that guests’ requests are more often met because attributes are left open for request.
The VIP Guest Manager goes even one step further. By attaching a “weight” value to five different guest entities, this component allows smarter business decisions to be made. For example: If the company a guest is associated with has a very high weight and the guest simply requests a room with a king bed, the VIP Guest Manager will look at the most commonly requested combination of attributes associated with king-bedded rooms and attempt to place this guest in a room that has those attributes. The logic is that if those attributes are commonly requested then they must be highly valued to those in the know about the property – after all, shouldn’t highly valued guests get such amenities? Additionally, The VIP Guest Manager will over-ride rate or room availability issues for higher weighted guests.
The Softwear Group
333 E. English, Suite 355
Wichita, Kansas 67202