Hotel Online  Special Report

 Institute For Conflict Management, LLC Rolls-Out New
Dispute Resolution Panel of Hospitality Industry
Mediators, Arbitrators, And Issue 
Review Board™ Panelists


NOV 22 – SANTA MONICA, CA ---The Institute for Conflict Management, LLC (ICM) is pleased to announce the launch of a new line to its existing dispute resolution panel, specifically focusing on the Hospitality industry.

Never before has there been a panel of hospitality industry experts who are trained and dually qualified to resolve these types of hospitality and lodging related disputes.  This innovative branch of experts will enable the industry to stop delays on projects and lower the number of potential lawsuits that might occur between different parties. Used appropriately, Alternative Dispute Resolution (ADR) can be a very successful form of risk management.  

According to ICM’s Managing Director, Andrew Golden, “When it comes to ADR, one size doesn’t fit all; the great thing about ICM’s hospitality panel is that our Mediation, Arbitration, and Issue Review Board™ services can be tailored to fit the specific needs of each end user.  Owners and In-House counsel can customize the dispute resolution process to fit the needs of the specific relationship involved.”

ICM understands the need for hospitality experts to resolve these sorts of disputes.  As a result, ICM brought on eighteen of the top members of the International Society for Hospitality Consultants (ISHC) and trained them in the various dispute resolution methods to occupy positions on the hospitality panel. 

Maurice Robinson, member of the Board of Directors of the International Society for Hospitality Consultants (ISHC), and hospitality industry expert states, "The availability of hospitality industry experts to provide dispute resolution services to our industry is absolutely fantastic. Costly and time-consuming litigation has been draining money, management time and goodwill from the hospitality industry. Until ICM, there were no providers of experts who were both trained in dispute resolution as well as knowledgeable about our industry. This service will be welcomed by all parties in the hospitality industry, and hopefully, soon the majority of disputes will be settled outside of the courtroom."

Established in 1995 as a premiere trainer of dispute resolution processes, ICM developed a panel of highly trained, construction and real estate industry expert resolutionists.  All ICM panelists are trained in Mediation, Arbitration, and ICM’s own Issue Review Board™ processes.  The company’s current branches of its panel focus on construction and real estate—panels which have benefited municipalities, public works agencies, and the private sector.


Institute for Conflict Management, LLC (ICM)
Jennifer Wolf
Director of Operations
(310) 356-6970

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