Hotel Online  Special Report

Hospitality Leadership Forum – a New Full-day Conference
Will Kick Off the 2004 International Hotel/Motel
& Restaurant Show


WHITE PLAINS, NY, September 14, 2004… The new Hospitality Leadership Forum, as well as additional hotel-focused seminars and panel discussions being held during the 2004 International Hotel/Motel & Restaurant Show® (IH/M&RS), will offer lodging industry executives valuable information and knowledgeable insight on today’s most important trends. Leading experts will address a host of topics during a four-day series of seminars, November 13-16, 2004, at New York City’s Jacob K. Javits Convention Center. 

“The top issues that hotel managers and executives grapple with every day will be discussed in detail, with helpful solutions offered by well-known leaders in the hospitality industry,” said Christian Falkenberg, show manager. “The new Forum and other seminars will offer an excellent educational opportunity for its attendees.”

The special Hospitality Leadership Forum (HLF) will take place on Saturday, November 13, featuring two lodging sessions, an Industry Summit and an Industry Outlook, highlighting the upper segment of the hospitality industry. Tucker Carlson and Paul Begala, co-hosts of CNN’s Crossfire, will headline the event’s keynote luncheon. Concurrent breakout sessions will cover government advocacy; leadership skills; lodging food and beverage; sales and marketing; diversity; and technology.

Hospitality Leadership Forum Schedule
Saturday, November 13, 2004

CEO Leadership Panel
9:30am – 11:00am
Moderated by Jim Burba, president of Horwath Hospitality Investment Advisors, LLC, this session will feature industry leaders sharing their assessments of the current business climate. Panelists include: Jonathan Tisch, Chairman and CEO, Loews Hotels; Dieter Huckestein, Executive Vice President, Hilton Hotels Corporation and President, Hotel Operations, Owned & Managed; Steven C. Anderson, President and CEO, National Restaurant Association

U.S. Lodging Industry Summit Panel
11:00am – 12:30pm
Consultant William J. Hanley will moderate as panelists forecast the future of the economy, consumer behavior, operating performance, and consumer and supply-side trends. Panelists include: Mark Lomanno, President, Smith Travel Research; Douglas K. Shifflet, Chief Executive Officer, D.K. Shifflet & Associations, Ltd.; Peter Yesawich, Ph.D., President, Yesawich, Pepperdine, Brown & Russell; Bjorn Hanson, Ph.D., Global Industry Leader for Hospitality & Leisure, PricewaterhouseCoopers; Patrick H. Ford, President, lodging Econometrics

Keynote Address and Luncheon: Election Point/Counterpoint
12:30pm – 2:00pm
In their unique, point-counterpoint style, political pundits Tucker Carlson and Paul Begala, hosts of CNN’s Crossfire, will share their up-close and personal views on the post-election political climate and its impact on the hospitality industry.

Concurrent Sessions – 2:00pm – 3:30pm

Effective Leadership Motivates Employees
Deborah T.Curtis, D.B.A., Manager, Training & Development, The Center of Community Economic Development through Hospitality and Tourism

Fundamentals of Hotel Technology: A look at the Basics based on AH&LA Technology Primers
Panelists include Daniel J. Connolly, Ph.D., Assistant Professor – ITEC, School of Hotel Restaurant, and Tourism Management and Department of Information Technology and Electronic Commerce, University of Denver’s Daniels College of Business; Mark Haley, Partner, Prism Partnership, LLC; Darrin R. Pinkham, CHTP, Chief Technology Officer, Loews Hotels and Universal Orlando

Lodging Segmentation Study Overview
Yvette Morrison, Marketing Manager, The Coca-Cola Company

Concurrent Sessions –3:30pm – 5:00pm

Governmental Advocacy – How to Lobby and be proactive on the State & Federal Level
Hotel & Lodging Association; Chuck Merin, Managing Director, BKSH & Associates

Revenue, Revenue, Where for Art Thou Revenue
And to further paraphrase the Bard, that is hospitality’s biggest question. Unfortunately, too many of us have pursued only the easiest to find answers, many of these provided by third parties who have no stake in the real success of our businesses. This seminar presented by David A. Troy, President, TIMA will focus on ways to generate the revenue a hotel needs when it is needed, not merely when an intermediary can produce it for you. The information presented is based on the premise that pre-sold rooms never become distressed and that enough pre-sold rooms allow last minute inventory to be sold at a premium, not in a panic.

Understanding Multiculturalism (Cultural Diversity) for Better Guest Services and HR Management
Globalization is the force that is driving international trade, commerce, travel and employment opportunities. Today, walk into a hotel and you will find yourself in the ubiquitous presence of guests and associates of different nationalities and ethnicity. Cultural practices and protocols that are normal in one culture can be a taboo in another. Jamal Feerasta, Assistant Professor, Hospitality Management Program, University of Akron's Summit College will help you understand the cultural nuances critical to delivering superior guest services and managing associates – a win-win for all.

The IH/M&RS conference will present an additional 17 seminars geared toward the lodging industry. Topics of discussion include cultural diversity, Federal labor law, yield management, recruiting, crisis preparation, training, and security.

In addition, the IH/M&RS will present a host of special restaurant and culinary events.  This year’s line-up includes the 4th annual Restaurant Futurists, which will begin on Saturday, November 13, with “Power Circles: Masters of the Future, Keepers of the Flame,” a full day of programming hosted by Food Arts magazine and held at the International Culinary Theater at the French Culinary Institute. The conference will continue on Sunday, November 14 and Monday, November 15 at the Javits Center. A series of seminars with restaurant and food service leaders will highlight the most pressing issues in the culinary world; project coming trends; explore technology and its practical applications; and track the evolution of education within the industry. 

The 89th annual International Hotel/Motel & Restaurant Show will run Saturday, November 13, through Tuesday, November 16, 2004, at New York City’s Jacob K. Javits Convention Center.  Following a full-day of conference and networking activities on Saturday, November 13, the IH/M&RS will feature three days of exhibits from Sunday, November 14,  though Tuesday, November 16. The market presents some 1,500 hospitality industry suppliers and attracts approximately 45,000 in total trade attendance.

The International Hotel/Motel & Restaurant Show is sponsored by the American Hotel & Lodging Association; the Hotel Association of New York City, Inc.; the New York State Hospitality & Tourism Association, and is managed by George Little Management, LLC (GLMÒ).

Laura Koss-Feder
(914) 421-3364
Also See: Post Show Report: 2003 International Hotel/Motel & Restaurant Show / November 2003
Wrap-up: The 16th annual Hotel Investment Conference / March 2004

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