Hotel Online  Special Report

Sheraton Hong Kong Hotel & Towers Appoints Elaine Wong
as Director of Six Sigma, Black Belt


Hong Kong, 23 September 2004 -- Ms. Elaine Wong has been appointed Director of Six Sigma, Black Belt at the Sheraton Hong Kong effective 6 September 2004, overseeing all the Six Sigma initiatives at this property.

Elaine has over 16 years of experience working as quality drivers in the engineering and industrial sector responsible for ensuring quality standards of different kind of technologies in several global market leading companies. Prior to joining us, Elaine worked for Motorola, which is the birthplace of Six Sigma in 1986.  She was named as the production quality manager when joined Motorola Semiconductor Sector and then turned to focus on organizational re-engineering and business process improvement. When Motorola renewed their corporate Six Sigma program, Elaine expanded her role as the regional Six Sigma champion responsible for facilitating Six Sigma initiatives for the company. In addition, she was also a Motorola University certified instructor for the Six Sigma Green Belt and Champion training programs.

Pioneered by Motorola and made famous by General Electric, Six Sigma is a quality improvement and business strategy that helps some of the world’s leading companies greatly improve customer service and increase financial return.  Starwood Hotels & Resorts Worldwide Inc. is the first hospitality company in the world to embrace Six Sigma since 2001 and extends this best practice to all properties worldwide, including the Sheraton Hong Kong Hotel & Towers.  

Six Sigma stresses the application of the statistical and problem solving tools in a methodical and systematic fashion to gain knowledge that leads to breakthrough improvements and a proven return-on-investment.  Putting in hospitality perspective, Six Sigma will ensure a flawless experience to each visiting guest from reservation and check in process, to room standards and cleanliness. Barry S. Sternlicht*, Chairman and CEO of Starwood Hotels & Resorts held a strong belief that the successful implementation of Six Sigma would sustain and build new momentum, strengthen the global brands, enhance the ability to share best practices globally, speed the adoption of new technologies, and prepare for the challenges of constant change.  It is set to be the trend that all market leaders will have to adopt to lead to success.

* Steven J. Heyer will be appointed Chief Executive Officer effective on 1 Oct 2004 to succeed company founder Barry S. Sternlicht who will assume the position of Executive Chairman.

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 750 properties in more than 80 countries and 110,000 employees at its owned and managed properties. 

Sharon Kwok
Marketing Services Executive
Tel: (852) 2732 6843
Also See: Six Sigma To Be Implementation Throughout Starwood Hotels & Resorts by the End of 2002 / Feb 2001
The Sheraton Hong Kong Hotel & Towers Completes US$ 45 million Refurbishment of 782 Guest Rooms / November 2003

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