Hotel Online  .Special Report

Industry Recovery Evident as Operators Invest in Technology;
Install Maestro Property Management Solutions in Over
1,500 Rooms in June
Maestro Chosen by Scottsdale Luxury Resort, Sequoia National
Park with 3 Lodges 33 Cabins, Anaheim Family Hotel, 
and the International Mission Board Housing Facility 

Markham, ON – July 20, 2004 – NORTHWIND, a leading provider of enterprise property management and reservation solutions for hospitality, announced the successful installation of its MaestroTM Enterprise Management Suite at properties controlled by four different operators with a total of over 1,500 rooms.  The new installations include the luxurious Gainey Suites Hotel in Scottsdale, Arizona; the family-friendly Park Vue Inn in Anaheim, California; the nearly 1000-room International Mission Board missionary housing facility in Richmond, Virginia; and the three lodges and 33 cabins of California’s beautiful Sequoia and Kings Canyon National Park. 

Warren Dehan, President of North America Operations for NORTHWIND, said, “We are seeing a solid industry recovery.  Operators are investing in new technology to make their properties more profitable and that deliver better decision information to owners.  Lodging companies selecting Maestro represent all segments of hospitality, from luxury destinations in Scottsdale, to national parks like California’s Kings Canyon with multiple lodges and cabins, as well as large facilities such as the Southern Baptist International Mission Board property in Virginia.  NORTHWIND is focused on its clients’ success, and Maestro’s widespread adoption demonstrates it has the flexibility and robust functionality to automate any type or size of property or chain.” 

New Installs Coast to Coast

In the rugged Sierra Nevada Mountains three lodges and 33 cabins operated by Sequoia and Kings Canyon National Park are now linked with Maestro Multi-Property Edition to a central server and database for single-point management of the entire Park lodging facility.  Park Vue Inn, directly across from Disneyland’s main gate in Anaheim, California is using Maestro Front Office to help provide families with a perfect place to stay while having fun together.  The Southern Baptist International Mission Board in Richmond, Virginia installed Maestro Enterprise Suite of Front Office, Sales and Catering, Club/Spa and Work Order Maintenance solutions to automate their nearly 1000-room missionary housing campus where returning missionaries can join their families for rest and relaxation in supportive surroundings. 

CRM and Yield Management, Essential to Operations

The fashionable 162-room Gainey Suites Hotel in Scottsdale, Arizona installed Maestro Front Office and Sales and Catering to coordinate guest reservations and meeting space management and to support the hotel’s high level of guest service.  Rich Newman, Gainey Suites’ General Manager said, “We chose Maestro because of its strong customer relationship management (CRM) capability that lets us review a guest’s past-stay preferences for instant recognition, personalized service, and ease of use as we take reservations.  Maestro’s 2-way SynXis GDS interface with Yield Management was also important to our decision, enabling us to consistently maximize our inventory and revenue opportunities.  The Front Office system with integrated Sales and Catering is a perfect fit for our operation because Maestro gives us instant access to our corporate clients’ profiles and their activity to help us make intelligent business decisions.  Their training team was extremely professional and well organized, as well.”


NORTHWIND (, known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, guests, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for hotel owners and operators who need to manage their enterprise in a real time environment for maximum operational control and profitability.  Designed to handle any size hotel, resort, meeting/conference center, multi-property and for the enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products:  PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, Multi-Property Management, Condo/Owner Management, Yield Management, POS & Online Table Res, GDS Connectivity and ResEze (Internet Reservations).  This comprehensive multi-platform (Windows 9X/NT/2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations.  NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support. 


Audrey MacRae
60 Renfrew Drive, Suite #235
Markham, ON L3R 0E1
Phone: (905) 940-1923 ext - 246
1-888-NORTH88 (667-8488)
Fax: (905) 940-1925

Also See NORTHWIND President Outlines Hot Technology Trends in Audio Interview; Dehan Discusses How to Halt Rate Erosion via Standardizing Rates Across all Channels, Importance of Integrating Yield  Management with GDS, PMS / June 2004 
NORTHWIND Expands Operations as Sole Provider of its Maestro Suite of Property Management Solutions in North America, Adds UK Distributors, Strengthens Support Standards / June 2004
NORTHWIND Successfully Completes Rollout of its Maestro ASP Front Office System to 65 Suburban Franchise System Properties / June 2004
Industry’s First Seamless GDS Yield Management Reservation Profitability Tools at HITEC; Client-Focused Rate Management Tutorials and Classes Provided / June 2004
Vintage Inn Chain Increases GDS and Web Reservations 500%; Four-Property Hotel Group Leverages NORTHWIND’s Maestro Yield Management, GDS Interface for Projected $1M in e-Bookings / May 2004
Holiday Inn Sydney at Rooty Hill Selects Maestro Enterprise Suite to Automate Front Office, Sales & Catering and Work Order Scheduling / May 2004
Canadian Military Learns from Hospitality Industry: Troops Heading Overseas Move Faster as Maestro System from NORTHWIND Streamlines Air Base Lodging Check-in From 1 Hour to 2 Minutes / March 2004
Suburban Franchise Systems Selects NORTHWIND to Install  Maestro ASP Front Office in 65 Suburban Extended Stay Hotels / December 2003 
State of Arkansas Woos Visitors: Automates 4 Lodge Operations and 23 Parks With Single-System Strategy and Internet Booking - Installs Maestro from NORTHWIND / November 2003 
Extended-Stay Developer Centralizes Operation of Six Long-Term Stay Properties, Drives 70-Day Average Length of Stay / October 2003 
Hotel Companies Accelerate Property Conversions To Vacation Ownership, NORTHWIND Supports Trend with Strong Condominium and Timeshare Owner Management Applications / Sept 2003
Hotel Operators Leverage Technology to Reduce Labor Costs, Increase Revenue, Drive Occupancy; ROI Verified / June 2003
Swan Lake Resort and Conference Center Reduces Check-In Time 25%, The Yarrow Golf & Conference Center Smoothes Operations for Well Heeled Clientele / May 2003
Bodyguards, Health Consultants Help Stressed-Out Professionals Take A Break At The Caribbean’s Premier Spa Adventure Resorts / May 2003 
Maestro Enterprise Suite Leverages Strong Functionality for Multi-Property Operating Companies, Delivers Centralized Management, Cross-Selling, CRM Advantages / April 2003
NORTHWIND Commits to Clients' Profitability, Support Fees to Remain Low in 2003; Four Diamond Service Initiative Announced, Maintenance Renewal Fees Unchanged for Clients in Coming Year, Users Drive Enhancements / Feb 2003
Northwind Appoints Dave Carrick Director of Operations, Increases Value-Add to Customers Using Maestro Property Management Solutions / Jan 2003
Northwind Appoints Atoy Moya as New Client Service Specialist; To Build a Stronger Partnership with Existing Clients / Sept 2002
Maestro Adds The Sizzle To ResEze / June 2002 
Barnsley Gardens Charms the World Using Integrated Sales and Catering, PMS from Northwind / June 2002
Northwind - Forsys Maestro-SilverWare Collaboration Provides Unique Hotel - F&B Outlet Operating Efficiencies, Optimizes Guest Services and Customer Loyalty / May 2001 
Canadian Hotel Owner-Operator Drills Down into Maestro PMS from NORTHWIND to Pump Guests, Profits Into 26 Properties / April 2002 
Château Cartier Resort Boosts Annual ADR and Sales With Maestro PMS, Yield Management, Sales and Catering from NORTHWIND / March 2002 
Maestro at Northwind Off to a Good Note in 2002 / Jan 2002 
NORTHWIND Announces Two–Way GDS and Internet Travel Portal Integration through Newtrade Technologies Inc. / December 2001 
Pacific International Hotels’ selects Maestro Property Management System / Nov 2001 

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