Hotel Online  Special Report


VIP International Continues Strategic Travel Industry
Expansion, Tapped by Harmony Airways for
Call Center Reservation Services

Harmony Airways Selects Leading Revenue Management Partner
for Booking Flights to Honolulu and Other Popular Destinations;
Links High Call Quality to Profitability

Calgary, Alberta, Canada — August 19, 2004 — VIP Investment Corporation, a revenue management and distribution company committed to being the number one producer of profitable reservations per client for airlines, hotels, and car rental companies, today announced it will provide call center reservation services for Harmony Airways and its affiliated tour operator, Companion Holidays.   The Vancouver-based international airline is the second air carrier relying on VIP International for all voice reservation and information services.

Kelly Blake, president of VIP International, said, “Harmony Airways’ selection of VIP to handle its call center reservation responsibilities is one more indication of VIP’s ability to support all segments of the travel industry with services and tools that drive sales and increase profitability.  VIP’s growth is fueled by its focus on client success.  Our goal with Harmony Airways is to drive more profitable reservations revenue while providing the highest level of customer service.” 

David Sylvester, President of Harmony Airways, said “Harmony Airways has had a great year of growth, which will continue this coming winter with our capacity increasing by 90% over the previous winter.

With VIP as our partner, we believe that our revenues will increase because they will be able to provide extended hours of service with state of the art technology and management reporting for call centre services.” 

For Harmony and other customers, VIP International leverages the direct correlation between high call quality, increased revenue, and client satisfaction.  Rita Emmer, VIP's Vice President of Strategic Development, said, “Consistently delivering high call quality is one of the most difficult challenges in the travel industry; we have mastered this and our clients are reaping the rewards of VIP's commitment to quality.  The exceptional performance of our call center in driving more profitable revenue has created a sustainable competitive advantage for both VIP and its clients.”  VIP International is the only revenue management and distribution company serving the complete travel cycle - airlines, hotels, and car companies.

About Harmony Airways 

Harmony Airways is a fast growing, low-fare, full-service airline committed to providing exceptional customer service at affordable prices. The airline’s mission is to bring comfort and value back to the customer’s travel experience by delivering low fares and genuine customer service, every flight, every day. The airline is owned by Dr. David T.K. Ho and presently operates scheduled flights from Vancouver to Toronto, Los Angeles, Las Vegas, Honolulu and Maui. This winter Harmony Airways will be operating new scheduled services from Toronto and Victoria to Honolulu. The airline presently operates Boeing 757-200 aircraft and offers full in-flight service including complementary full meals, free in-flight movies, and comfortable legroom with 30 fewer seats per aircraft of equivalent size. 

Vancouver-based Companion Holidays was established 2002 as the tour-operator partner of Harmony Airways. Companion’s goal is to help customers get the most out of their vacation: the most fun, the most value, the most choice and memories that will last a lifetime. 

Companion Holidays offers fun, affordable and innovative vacation packages to favorite sunshine destinations, including Las Vegas, Southern California, and Hawaii. 

About VIP

VIP Investment Corporation ( is a channel marketing organization that drives revenue for hoteliers, car rental owners and regional airlines through a multi-channel reservation sales center, the adoption of leading-edge technology, and partnerships with clients to provide ongoing education.  Founded in 1979, the privately held Calgary, Alberta-based firm pursues a mission of being "The number one producer of bookings and profitability per client." This is accomplished through mastering the electronic channel marketing environment, developing and implementing strategies for each client's unique position, and educating customers about how to optimize participation in the changing electronic marketplace.  VIP, the industry's second largest provider of reservation sales services to hotels, car rental companies and airlines, serves more than 5,000 clients worldwide.   A sister subsidiary of VIP acquired Lexington Services in November of 2003.  The combined companies are a central distribution point to every viable Internet Web booking site, and to all of the major global distribution systems including Sabre, Galileo, Pegasus, WorldRes, Amadeus, and Worldspan. VIP is headquartered in Calgary, Canada with a USA headquarters in Dallas, Texas and significant development office presence in Denver, Colorado, London, United Kingdom, Hong Kong and other cities located around the world.


Harmony Airways
Sheldon Stoilen
Vice President, Marketing and Sales
(604) 630-2124
[email protected]

VIP International
Rick Shaum
Senior Vice President Sales and Marketing
VIP International Corp.
(719) 487-0789
[email protected]

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