Leading hotelier to partner with LRA to further
enhance the Hyatt experience
CHICAGO, Illinois/HORSHAM, Pennsylvania; July 19, 2004 � Hyatt Hotels
& Resorts and LRA Worldwide announced today that they have entered
into an agreement whereby LRA will provide quality assurance services to
Hyatt hotels and resorts throughout North America. The selection of LRA
Worldwide reconfirms Hyatt�s commitment to setting the standard for delivering
world-class hospitality experiences.
�At Hyatt, our goal is to consistently exceed our guest�s expectations.
Our partnership with LRA will help us better measure performance and ensure
optimal levels of product and service consistency throughout our portfolio.
We have selected LRA because of their unique combination of hospitality
industry expertise, quality assurance skills and leading-edge technology
and reporting capabilities,� said Gary Dollens, vice president of operations
for Hyatt.
�We are very pleased to have been selected as Hyatt Hotels� partner
for this important initiative,� said Melissa Farrell, Vice President of
LRA. In our view, consistency and a customer-centric focus is the foundation
for all world-class hospitality brands. Our objective is to help Hyatt
ensure consistency and excellence in product and service delivery through
a comprehensive QA program that focuses on the key elements of the Hyatt
experience that drive guest satisfaction, loyalty and profitability.�
About Hyatt Hotels & Resorts
There are 210 Hyatt hotels and resorts around the world, which are
managed by two separate groups of companies. Subsidiaries of Hyatt International
Corporation operate, manage or franchise 88 hotels and resorts in 38 countries,
with an additional 21 hotels under development. Hyatt Corporation, a separate
company, and its subsidiaries operate, manage, franchise or lease 122 hotels
and resorts in the United States, Canada and the Caribbean. Reservation
or information for any Hyatt hotel worldwide can be obtained by calling
toll-free in the United States and Canada, 1-800-233-1234, your local Hyatt
Hotel or Worldwide Sales Office, or your travel planner. Hyatt is accessible
on the Internet at www.hyatt.com.
About LRA Worldwide
LRA
Worldwide is a leading consulting and research company that specializes
in Customer Experience Management. LRA helps organizations design and deliver
exceptional customer experiences across all key touch points using an integrated
suite of services that measure and improve service quality, customer satisfaction,
employee performance, loyalty and profitability. The company provides market
research services, designs and writes customer service and operating standards,
develops high-level training and workplace learning programs, and implements
performance measurement processes including customer and employee satisfaction
feedback systems, mystery shopping and quality assurance programs, in a
process that continually monitors and improves the customer experience.
LRA has deep sector expertise in the food service and facilities management,
gaming, hospitality and leisure, sports and entertainment, and travel and
transportation industries. For more information, visit the company�s Web
site at www.lraworldwide.com.
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