Hotel Online  Special Report

Chicago’s Historic InterContinental Hotel Goes Fully
Wireless in Record Time; StayOnline Meets Hotel’s
Challenge for Installation and Coverage
Atlanta, GA, May 10, 2004 --  By deploying a team of engineers and installers in Chicago, wireless HSIA leader StayOnline reached a new milestone in hotel  installations.  During April, the company was able to render the historic, InterContinental Chicago fully wireless in 15 days. 

The hotel, one of the city’s grandest and largest at 807 rooms, required as little disruption as possible to its building, guests and staff during the installation, and had requested that its vendor be able to complete the installation quickly.  In addition, the historic structure, originally built as Chicago’s premier athletic club in the late 1920’s, posed challenges for complete HSIA coverage because of its high ceilings: ornate, wide columns and other architectural nuances. 

“While others said it couldn’t be done, StayOnline was able to meet our challenge efficiently and expediently,” said Jim Bailey, Director of Hotel Technology & Services for InterContinental Hotels Group.  “I attribute that in large part to two things: their long-term experience in Wi-Fi installations in the hotel industry and their engineers whose depth of knowledge in RF coverage made the difference in ensuring that every inch of our property was covered.”

“In order to get this installation done in such a short time, we had to do more upfront planning and site visits,” said Steve Berrey, COO of StayOnline.  “Our experience in covering other historic properties – like the La Fonda in Sante Fe, New Mexico – was certainly helpful to us in this endeavor.”  

The InterContinental Hotel Chicago prides itself on attention to detail.  Since purchasing the property in 1988, which was shuttered for a long period after the stock market crash of 1934, the InterContinental Hotels Group painstakingly restored the property using yearbooks from the original athletic club.

“Clearly, this is a property that never does anything halfway. It is not only one of our largest, but among our most distinguished,” said Jack Schoppmeyer, Management Consultant for Supply Chain Management LLC who handles Procurement for IHG managed hotels in the Americas.
“StayOnline provided superior technology and engineering skills which enabled 100% wireless coverage. That means that guests can literally go anywhere on property – even to the deck of the amazing pool, and find that their connection holds fast.  The fact that they were able to do this for us cost-effectively and with as little disruption to our guests and our back-of-house operations was pure icing on the cake. “

“Given the architectural and historical layout of the hotel the wireless solution offered by StayOnline provided the InterContinental Hotel Chicago with the best option to provide high speed internet access to all 807 rooms” says Hotel Manager Robert Hill “Business travelers require high speed internet access today in order to stay in touch and we are now delighted to be able to offer it in all our suites, guestrooms and public areas.”

About InterContinental Hotels & Resorts
InterContinental Hotels & Resorts, the prestigious global hotel chain, has been the preferred choice of the world's business and leisure traveler since 1946.  From the many historic landmark hotels that are as much a part of a city's present as its glorious past - to the striking contemporary hotels, that reflect the vibrant cultures they represent - to superb resorts that are both a tribute and an attribute to the natural beauty surrounding them - InterContinental offers exceptional comfort, convenience and service in 122 cities and over 135 locations throughout the world (  

About StayOnline
Based in Atlanta, Georgia, StayOnline provides secure wireless high-speed Internet access solutions for the hospitality industry.  With over 280 installed locations, StayOnline operates the largest, 100% WLAN in hotels in North America.  StayOnline meets the highest quality standards and is Intel® Centrino™ verified .  StayOnline boasts an impressive customer base, including properties in over 30 national lodging brands, as well as several unique boutique and historic properties.  For additional information on StayOnline, visit


Karin P. Koser

Sharon Kraun

Also See: A Complete Set; Pineapple Management Services Signs with StayOnline to Install Wireless HSIA in Remainder of Properties / May 2004
StayOnline Connects Atlanta’s Historic Georgian Terrace Hotel; Complimentary Wireless Internet Service Now Available for Guests / May 2004
StayOnline Reports Explosive Growth in Usage of Broadband Wireless Service - Wireless User Take Rates Now Match Wired in Hospitality Setting / April 2004
Making the Connection Without Wires; Hilton Dallas Lincoln Centre finds Positive + Connection with Wireless / February 2004
History Meets High Tech; Holiday Inn at Six Flags Brings High-speed Internet to 1800’s Building / March 2004
As 2003 Comes to a Close, StayOnline Hits 23,000 Rooms in 203 Hotels / December 2003
Magna Hospitality Group Selects StayOnline; Wireless Provider to Start with Half of Magna Properties / December 2003
StayOnline Installs First High Speed Wireless Connection in Douglas County / November 2003
Cool Springs Marriott Goes Wireless with StayOnline / September 2003
Two More Davidson Hotels Go Wireless with StayOnline; Wireless HSIA Installed at Marriott Hunt Valley and at Park Vista Memphis / July 2003
StayOnline to Market AT&T Wireless WI-FI Service in Thousands of Hotel Rooms Across US / June 2003
StayOnline and Boingo Wireless Announce WI-FI Network Roaming Agreement; StayOnline’s network of fully wireless hotels featuring in-room Wi-Fi hot spots to be integrated into Boingo network / June 2003
StayOnline Connects Hotel Biltmore; Intel campus hotel partners with StayOnline for high speed wireless Internet / June 2003
New Castle Goes Wireless With StayOnline; Leading independent hotel operator to use StayOnline for high speed wireless Internet / June 2003
CNL Hospitality Selects StayOnline - StayOnline becomes approved vendor for installing high speed Internet access / June 2003
StayOnline’s Wireless Solution is Verified by Intel; Nation’s Largest 100% Wireless LAN Provider for Hospitality Industry Now Verified on Intel® Centrino™ Mobile Technology / June 2003
Lane Hospitality Goes Wireless with StayOnline / May 2003
Coakley Williams Goes Wireless With StayOnline / May 2003
StayOnline Partners With PrintMe To Add Convenient Mobile Printing To Spectrum Of Guest Services / April 2003
The Warwick Hotel Seattle and the Warwick Regis San Francisco Add StayOnline’s Wireless High Speed Internet Service to Their Formidable List of Amenities / April 2003
StayOnline and iPass Announce Agreement - StayOnline to Integrate its Wireless Access Points into the iPass Global Virtual Network for Enterprises / Feb 2003
StayOnline Announces 100 % Wireless High Speed Internet Installation at 100th Hotel / Jan 2003
StayOnline Introduces Hospitality Industry’s First Online Quote Application / Jan 2003
Top North Shore Hotel Now Offers Full Property Wireless High Speed Internet Access / Dec 2002
Davidson Hotel Company Selects StayOnline to Install Wireless High Speed Internet Access / Oct 2002
Foundry Park Inn & Spa Massages History With High Tech; Adds Wireless High-Speed Internet Access through Partnership with StayOnline / Aug 2002
Innkeepers Hospitality, Inc. Connects with StayOnline’s Wireless High-Speed Internet! / July 2002
Noble House Hotels & Resorts Selects StayOnline for Wireless High-Speed Internet Access Program / Nov 2001

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.