Hotel Online  Special Report

- Developing Diverse Selection of
Web Based Workshops and Tutorials;
Seeks Additional Hospitality Industry Training Content Providers

Dallas, TX – June 28, 2004 - announced today the company is seeking to develop partnerships with hospitality industry training content providers. The goal is to accommodate current and future clients that have expressed an interest in web based training programs not currently being offered by the company.  “This is the next step for us in providing our current and future clients with a more diverse selection of workshops and tutorials” said Jay Delerno, President of MacDel Inc., d/b/a  To develop these new workshops and tutorials as quickly as possible we felt the most efficient approach was to seek out those subject matter experts and content providers that may already have appropriate content but not in a web based format.”

Mr. Delerno went on to say, “Our goal is to partner with companies in converting their existing on-site training materials into a complementary, support training option they can offer to their clients and that we can offer to our clients as well.  The end result could be a win-win situation for all involved.”’s relationship with Tom McCarthy Sales Training Seminars is a perfect example of such a partnership.   Tom’s “Handling the Telephone Inquiry” course was developed to satisfy the demand for sales training for sales and catering managers.  After developing that workshop it was customized for Hilton Hotels and adopted by the Hampton Inn brand.  Similar partnerships have been established to provide responsible alcohol server training, food handler’s safety training, as well as industry appropriate OSHA training programs. 

The company's web based training software provides access to on-demand training, tracking of each trainee’s progress as well as in-depth reporting for each trainee. The training is provided in an interactive format that includes text, animation, and audio.  Depending on bandwidth delivery options, video may also be incorporated. Performance feedback on training is provided by way of instant responses that are given for every answer submitted by a trainee.  Interactive responses to test questions may be in the form of a multiple-choice, clickable image, or a fill-in-the-blank answer options. By providing administrative access to a program, a company administrator can review trainee history as well as all corresponding reports.

Since 1998 has provided private label and custom training to over fifteen thousand hotels and central reservations offices worldwide. private label and custom training corporate clients include such outstanding companies as Marriott, Hampton Inns, SRS-WORLD HOTELS,, TRUST International and the Elsafe division of ASSA ABLOY Hospitality Inc.

For additional information regarding access to a sample custom training tutorial, the STAR Workshop, "Learn2Serve" Responsible Alcohol Server Training, OSHA and Food Safety Manager Certification training courses or Tom McCarthy's "Handling the Telephone Inquiry" Sales Workshop, please see the contact information below.  A free sampling of all of the workshops is currently available on the company's web site at,


Jay Delerno
(817) 283-7685

Also See Innovative Training Option Offered by / June 2004
'No Strings Attached' Reservations Training Guarantee Announced by February 2004 Selected by Alpha Inn Management / August 2003
Learn2Serve Responsible Alcohol Server Training Selected by Shamin Hotels / May 2003
Responsible Alcohol Server Training Course Learn2Serve Offered Online / March 2003 Selected by Vagabond Franchise Systems Inc. / Aug 2002
Raise the Bridge or Lower the River - Internet Based Training Opportunities for the Hospitality Industry / September 2001 Selected by Dow Hotel Company / June 2002 Selected by TRUST International for its CRS Call Center Training / July 2001

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.