Hotel Online  .Special Report

NORTHWIND Announces Point of Sale System
and Online Table Reservations to Strengthen
Maestro Total Hospitality Solution 
New Maestro POS Enables Cross-Selling Between Hotels, Integrates
Multiple Properties; Online Table Res Lets Guests Make Dining
Reservations from Property’s Website
Markham, ON – June 29, 2004 -- NORTHWIND, a provider of enterprise property management and reservation solutions for hospitality, today announced the introduction of two new systems to enhance its Maestro™ Property Management Suite.  The new Maestro POS increases revenue potential and guest service for individual hotels or property groups by linking multiple outlets and separate properties with a guest’s record on one central database for guest recognition and cross selling.  Maestro Enterprise Point of Sale utilizes economical touch screen terminals and handheld units for order taking, and is integrated with all modules of the Maestro Enterprise suite of hospitality applications enabling properties to operate more efficiently.  Maestro Online Table Res is the industry’s first Internet restaurant reservation system that enables hotels to keep more revenue on property by allowing guests to make dining reservations from a hotel’s website as they book their room.

Warren Dehan, President of NORTHWIND’s US Operations said, “Client profitability is NORTHWIND’s primary concern.  The new Maestro POS is fully integrated with each guest’s record and all other Maestro modules to give operators more control over their foodservice operation and provide guests better service.  The Maestro Online Table Res restaurant booking engine is designed to keep guests and their revenue on property by giving them the ability to make meal reservations from a hotel’s website.  With the addition of Maestro POS and Online Table Res, NORTHWIND optimizes every area of hospitality operations.” 

Maestro Point of Sale

Maestro Point of Sale is an easy to use system that is flexible enough for small single-terminal outlets, or extensive multi-property network operations.   Since Maestro POS is linked to each guest record all food and beverage package reconciliation is handled seamlessly and reporting is more accurate.  Graphical table-seating availability and order-status displays improve restaurant service, and ad hoc multiple-check breakout is easily accomplished to exceed guest wishes.  The addition of the Maestro POS reinforces NORTHWIND’s reputation for providing full service, single vendor enterprise solutions to properties and hotel chains of any size.

Maestro Online Table Res

Maestro Online Table Res is hospitality’s first Internet restaurant reservation system that allows guests to book dining reservations from a property’s own website to make in-house meals more convenient and keep guests on property.  In addition to providing restaurant reservations linked to each guest’s record, Maestro Online Table Res has functionality to maximize food and beverage outlet profitability by optimizing seating plans in real time for more efficient utilization of space.  For added flexibility both Maestro POS and Online Table Res systems may be used independently.

Maestro Enterprise Suite

The Maestro Enterprise suite combines a full-function Front Office system in use by hotels with from 1,700 to 25 rooms; Maestro GDS+ -- an online, real-time reservation engine with integrated Yield Management to maximize ADR for virtually all eReservation sources; Owner Management – Fully integrated ownership accounting functionality for asset performance reporting; Maestro Central Reservations - supports a two-way interface to corporate sales offices; Sales & Catering -- Manages group-convention sales and function rooms, whether at one property or a portfolio of hotels; ResEze Web Booking Enginetm - Enables independent and multi-property hotels to take advantage of the growing online revenue opportunity by providing tools for guests to book their own reservations from an operator’s website; Maestro Yield – A revenue manager that makes sophisticated strategies easy for multiple booking channels at one or more properties;  Maestro Analytics --  A complete business intelligence software suite that lets end-users interactively analyze critical business information; Maestro CRM – Gives managers the information to make the best business decisions for booking new business; Maestro Club/Spa – Enables resorts, hotels and clubs to schedule facilities and activities with real-time integration to all other modules.  Maestro easily imports data from many legacy PMSes for effortless installation.

NORTHWIND (, known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, guests, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for hotel owners and operators who need to manage their enterprise in a real time environment for maximum operational control and profitability.  Designed to handle any size hotel, resort, meeting/conference center, multi-property and for the enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products:  PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, Multi-Property Management, Condominium Owner Management & Timeshare Owner Management, Yield Management, GDS Connectivity and ResEze (Internet Reservations).  This comprehensive multi-platform (Windows 9X/NT/2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations.  NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support.


Audrey MacRae
60 Renfrew Drive, Suite #235
Markham, ON L3R 0E1
Phone: (905) 940-1923 ext - 246
1-888-NORTH88 (667-8488)
Fax: (905) 940-1925

Also See NORTHWIND President Outlines Hot Technology Trends in Audio Interview; Dehan Discusses How to Halt Rate Erosion via Standardizing Rates Across all Channels, Importance of Integrating Yield Management with GDS, PMS / June 2004
NORTHWIND Expands Operations as Sole Provider of its Maestro Suite of Property Management Solutions in North America, Adds UK Distributors, Strengthens Support Standards / June 2004
NORTHWIND Successfully Completes Rollout of its Maestro ASP Front Office System to 65 Suburban Franchise System Properties / June 2004
Industry’s First Seamless GDS Yield Management Reservation Profitability Tools at HITEC; Client-Focused Rate Management Tutorials and Classes Provided / June 2004
Vintage Inn Chain Increases GDS and Web Reservations 500%; Four-Property Hotel Group Leverages NORTHWIND’s Maestro Yield Management, GDS Interface for Projected $1M in e-Bookings / May 2004
Holiday Inn Sydney at Rooty Hill Selects Maestro Enterprise Suite to Automate Front Office, Sales & Catering and Work Order Scheduling / May 2004
Canadian Military Learns from Hospitality Industry: Troops Heading Overseas Move Faster as Maestro System from NORTHWIND Streamlines Air Base Lodging Check-in From 1 Hour to 2 Minutes / March 2004
Suburban Franchise Systems Selects NORTHWIND to Install  Maestro ASP Front Office in 65 Suburban Extended Stay Hotels / December 2003 
State of Arkansas Woos Visitors: Automates 4 Lodge Operations and 23 Parks With Single-System Strategy and Internet Booking - Installs Maestro from NORTHWIND / November 2003 
Extended-Stay Developer Centralizes Operation of Six Long-Term Stay Properties, Drives 70-Day Average Length of Stay / October 2003 
Hotel Companies Accelerate Property Conversions To Vacation Ownership, NORTHWIND Supports Trend with Strong Condominium and Timeshare Owner Management Applications / Sept 2003
Hotel Operators Leverage Technology to Reduce Labor Costs, Increase Revenue, Drive Occupancy; ROI Verified / June 2003
Swan Lake Resort and Conference Center Reduces Check-In Time 25%, The Yarrow Golf & Conference Center Smoothes Operations for Well Heeled Clientele / May 2003
Bodyguards, Health Consultants Help Stressed-Out Professionals Take A Break At The Caribbean’s Premier Spa Adventure Resorts / May 2003 
Maestro Enterprise Suite Leverages Strong Functionality for Multi-Property Operating Companies, Delivers Centralized Management, Cross-Selling, CRM Advantages / April 2003
NORTHWIND Commits to Clients' Profitability, Support Fees to Remain Low in 2003; Four Diamond Service Initiative Announced, Maintenance Renewal Fees Unchanged for Clients in Coming Year, Users Drive Enhancements / Feb 2003
Northwind Appoints Dave Carrick Director of Operations, Increases Value-Add to Customers Using Maestro Property Management Solutions / Jan 2003
Northwind Appoints Atoy Moya as New Client Service Specialist; To Build a Stronger Partnership with Existing Clients / Sept 2002
Maestro Adds The Sizzle To ResEze / June 2002 
Barnsley Gardens Charms the World Using Integrated Sales and Catering, PMS from Northwind / June 2002
Northwind - Forsys Maestro-SilverWare Collaboration Provides Unique Hotel - F&B Outlet Operating Efficiencies, Optimizes Guest Services and Customer Loyalty / May 2001 
Canadian Hotel Owner-Operator Drills Down into Maestro PMS from NORTHWIND to Pump Guests, Profits Into 26 Properties / April 2002 
Château Cartier Resort Boosts Annual ADR and Sales With Maestro PMS, Yield Management, Sales and Catering from NORTHWIND / March 2002 
Maestro at Northwind Off to a Good Note in 2002 / Jan 2002 
NORTHWIND Announces Two–Way GDS and Internet Travel Portal Integration through Newtrade Technologies Inc. / December 2001 
Pacific International Hotels’ selects Maestro Property Management System / Nov 2001 

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