Hotel Online  .Special Report

 NORTHWIND Expands Operations as Sole Provider of
its Maestro Suite of Property Management Solutions
in North America, Adds UK Distributors,
Strengthens Support Standards
Maestro Installations Increase in North America and UK, NORTHWIND Enhances Communications With Clients,
Builds Customer Care Services
Markham, ON – June 2, 2004 -- NORTHWIND, a provider of enterprise property management and reservation solutions for hospitality, announced it is now the sole supplier of the Maestro™ Suite of Property Management Solutions in North America. Maestro was previously distributed in North America by InnFinite Systems and Ramesys; these companies will no longer be able to offer the Maestro Suite of hospitality solutions. NORTHWIND is also adding two new distributors in the United Kingdom, Maitre D, and Quadranet Systems. These companies will replace the previous distributor Ramesys UK in two European regions. The strategic move to reshape Maestro distribution will strengthen product support and client services by improving NORTHWIND’s communications with its users. By concentrating customer care for the extensive North American region, and the Caribbean, in NORTHWIND’s corporate offices in Markham, Ontario, the company will be able to more closely monitor client satisfaction.

Jacob Dehan, President of NORTHWIND said, "Client service is the top priority at NORTHWIND. The growing number of Maestro customers in North America and the UK is driving our decision to reshape distribution and support for the entire Maestro property management product suite. By managing Maestro distribution and support for North America from NORTHWIND’s offices we can ensure the highest level of professionalism and customer satisfaction in our product support and client care departments. We will also enhance the direct communication with our users that guides Maestro’s development and improves our solutions." NORTHWIND chain users include Suburban Franchise Systems, Vintage Inns, Arkansas State Parks, Sandman Hotels, Monterey Peninsula Inns, and SunSwept Resorts; as well as hundreds of independent hotels, clubs, resorts, and condominium and timeshare properties worldwide.

The Maestro Enterprise suite combines a full-function Front Office system in use by hotels with from 1,700 to 25 rooms; 

  • Maestro GDS+ -- an online, real-time reservation engine with integrated Yield Management to maximize ADR for virtually all eReservation sources; 
  • Owner Management – Fully integrated ownership accounting functionality for asset performance reporting; 
  • Maestro Central Reservations - supports a two-way interface to corporate sales offices; 
  • Sales & Catering -- Manages group-convention sales and function rooms, whether at one property or a portfolio of hotels; 
  • ResEze Web Booking Engine™ - Enables independent and multi-property hotels to take advantage of the growing online revenue opportunity by providing tools for guests to book their own reservations from an operator’s website; 
  • Maestro Yield – A revenue manager that makes sophisticated strategies easy for multiple booking channels at one or more properties; 
  • Maestro Analytics -- A complete business intelligence software suite that lets end-users interactively analyze critical business information; 
  • Maestro CRM – Gives managers the information to make the best business decisions for booking new business; 
  • Maestro Club/Spa – Enables resorts, hotels and clubs to schedule facilities and activities with real-time integration to all other modules. Maestro easily imports data from many legacy PMSs for effortless installation.
NORTHWIND will be exhibiting at HITEC 2004 in Dallas, TX at the Dallas Convention Center on June 21-24. Come by booth #822 to see and learn more about Maestro's new capabilities & features, and receive a one-on-one presentation and in-depth briefing of this advanced software.


NORTHWIND (, known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, guests, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for hotel owners and operators who need to manage their enterprise in a real time environment for maximum operational control and profitability. Designed to handle any size hotel, resort, meeting/conference center, multi-property and for the enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products: PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, Multi-Property Management, Condominium Owner Management & Timeshare Owner Management, Yield Management, GDS Connectivity and ResEze (Internet Reservations). This comprehensive multi-platform (Windows 9X/NT/2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations. NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support.


Audrey MacRae
60 Renfrew Drive, Suite #235
Markham, ON L3R 0E1
Phone: (905) 940-1923 ext - 246
1-888-NORTH88 (667-8488)
Fax: (905) 940-1925

Also See Vintage Inn Chain Increases GDS and Web Reservations 500%; Four-Property Hotel Group Leverages NORTHWIND’s Maestro Yield Management, GDS Interface for Projected $1M in e-Bookings / May 2004
Holiday Inn Sydney at Rooty Hill Selects Maestro Enterprise Suite to Automate Front Office, Sales & Catering and Work Order Scheduling / May 2004
Canadian Military Learns from Hospitality Industry: Troops Heading Overseas Move Faster as Maestro System from NORTHWIND Streamlines Air Base Lodging Check-in From 1 Hour to 2 Minutes / March 2004
Suburban Franchise Systems Selects NORTHWIND to Install  Maestro ASP Front Office in 65 Suburban Extended Stay Hotels / December 2003 
State of Arkansas Woos Visitors: Automates 4 Lodge Operations and 23 Parks With Single-System Strategy and Internet Booking - Installs Maestro from NORTHWIND / November 2003 
Extended-Stay Developer Centralizes Operation of Six Long-Term Stay Properties, Drives 70-Day Average Length of Stay / October 2003 
Hotel Companies Accelerate Property Conversions To Vacation Ownership, NORTHWIND Supports Trend with Strong Condominium and Timeshare Owner Management Applications / Sept 2003
Hotel Operators Leverage Technology to Reduce Labor Costs, Increase Revenue, Drive Occupancy; ROI Verified / June 2003
Swan Lake Resort and Conference Center Reduces Check-In Time 25%, The Yarrow Golf & Conference Center Smoothes Operations for Well Heeled Clientele / May 2003
Bodyguards, Health Consultants Help Stressed-Out Professionals Take A Break At The Caribbean’s Premier Spa Adventure Resorts / May 2003 
Maestro Enterprise Suite Leverages Strong Functionality for Multi-Property Operating Companies, Delivers Centralized Management, Cross-Selling, CRM Advantages / April 2003
NORTHWIND Commits to Clients' Profitability, Support Fees to Remain Low in 2003; Four Diamond Service Initiative Announced, Maintenance Renewal Fees Unchanged for Clients in Coming Year, Users Drive Enhancements / Feb 2003
Northwind Appoints Dave Carrick Director of Operations, Increases Value-Add to Customers Using Maestro Property Management Solutions / Jan 2003
Northwind Appoints Atoy Moya as New Client Service Specialist; To Build a Stronger Partnership with Existing Clients / Sept 2002
Maestro Adds The Sizzle To ResEze / June 2002 
Barnsley Gardens Charms the World Using Integrated Sales and Catering, PMS from Northwind / June 2002
Northwind - Forsys Maestro-SilverWare Collaboration Provides Unique Hotel - F&B Outlet Operating Efficiencies, Optimizes Guest Services and Customer Loyalty / May 2001 
Canadian Hotel Owner-Operator Drills Down into Maestro PMS from NORTHWIND to Pump Guests, Profits Into 26 Properties / April 2002 
Château Cartier Resort Boosts Annual ADR and Sales With Maestro PMS, Yield Management, Sales and Catering from NORTHWIND / March 2002 
Maestro at Northwind Off to a Good Note in 2002 / Jan 2002 
NORTHWIND Announces Two–Way GDS and Internet Travel Portal Integration through Newtrade Technologies Inc. / December 2001 
Pacific International Hotels’ selects Maestro Property Management System / Nov 2001 

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