Hotel Online  Special Report


The Dorchester Selects TravelCLICK as
Electronic Distribution Partner 
CHICAGO (June 22, 2004) - Richard W. Gray, chairman and co-CEO of TravelCLICK, announced today that the 250-room luxury hotel, The Dorchester in London, has selected TravelCLICK's  iHotelier booking engine for its Web site connectivity. The Dorchester will be using TravelCLICK’s technology platform to manage its own distribution activities through its local Internet channels. 
TravelCLICK enabling technology, including the patent-pending OneScreen Web booking engine user interface, customized Web-based CRS, GDS connectivity, online voice reservation management, Internet marketing, and dynamic packaging (allowing consumers to customize their own packages), provides all the tools necessary for the property to manage their electronic distribution process on their own. In addition, the new TravelCLICK functionality enables both corporate accounts and meeting attendees to make hotel reservations into their blocks directly through the property's Web site.  

According to Nigel Badminton, Resident Manager of The Dorchester, “We are very impressed with TravelCLICK's ability to provide us the tools we need to manage all aspects of our local Internet electronic distribution strategy ourselves: marketing information, targeted e-marketing executions, leading-edge enabling technology, and very importantly, local service and support in our market. The consumer-friendly OneScreen web booking engine is especially valuable to us, both for the corporate and leisure traveler.”

"By combining consumer interactivity with extensive management tools, the iHotelier booking engine enables hotels to maximize their profits from electronic distribution on the Web," said Ray Cohen, president and co-CEO of TravelCLICK. "For a property such as The Dorchester,  these capabilities are fundamental to being a market leader and preferred choice in today’s intensely competitive Internet marketplace. We are very pleased to be working with a hotel of the stature and sophistication of The Dorchester.” 

About The Dorchester 

The Dorchester opened its doors for the first time on April 18th, 1931. A Gala Luncheon was held to mark the occasion with a guest list from the cream of society. 

The Dorchester was the creation of Sir Malcolm McAlpine and Sir Frances Towle, chairman of Gordon Hotels, who had shared a vision of what would make the ‘perfect hotel’. It would have to be ultramodern and ultra-efficient, with every convenience modern technology could supply, from telephones in every room to draught-proof windows and soundproofed walls.

In 1988 The Dorchester closed for two years. The Dorchester reopened in November 1990, sparkling, refreshed, with superb new facilities including the Oriental Restaurant, the Boardroom Suite and the luxurious new Dorchester Spa. Within a week, loyal guests had reclaimed their favourite tables in the Grill Room.  A further ten million pounds was invested in upgrading the hotel in 2003, with a refurbishment of all the rooms and the addition of state of the art technology in all the bedrooms, serviced by a team of E-Butlers.  At the same time, the hotel underwent a rebranding exercise and launched a new website.

The superb standards of service, comfort and modernity experienced when The Dorchester first opened its doors are back.

About TravelCLICK 

TravelCLICK ( is the leading provider of solutions that help hotels and other travel industry suppliers maximize profit from electronic distribution channels. TravelCLICK's competitive benchmarking reports provide hotels with price and booking performance information unavailable through any other source. The company's exclusive electronic marketing networks allow hotels and other travel related suppliers to target promotional messages to specific travel agents, consumers, and group meeting planners when they are booking travel. The company’s portfolio of e-commerce solutions enables hotels to better execute strategies that increase business into their own Web sites. 

Established in 1996 and headquartered in the Chicago area, TravelCLICK operates in more than 140 countries around the world. The company has over 7,500 clients, including national and international companies such as Accor, Air France, Avis, Best Western International, British Airways, Carlson Hotels Worldwide, Caesar Park Hotels, Choice Hotels, The Dorchester, Fairmont Hotels & Resorts, Four Seasons Hotels & Resorts, The Greenbriar, Hilton Hotels Corporation, Hyatt Hotels & Resorts, Kempinski Hotels & Resorts, Loews Hotels, Lufthansa, Marriott Hotels & Resorts, The New York Palace, NH Hotels, Orient Express Hotels, The Peninsula Group, The Ritz-Carlton Hotel Company, SAS, The Savoy Group, Shangri-La Hotels, Sol Melia, Starwood Hotels & Resorts, Thistle Hotels, USAirways, Virgin Atlantic and Wyndham Hotels & Resorts.


Chris Heller

Claire Bernard
The Dorchester
011 44 20 7629 8888,

Stephanie Seacord
Leading Edge
135 Piscassic Road (PO Box 960)
Newfields NH 03856
T: 603-772-1835
F: 603-772-7066

Also See: Country Club Lima Hotel Selects TravelCLICK as Electronic Distribution Partner / June 2004
Grand America Hotel in Salt Lake City Selects TravelCLICK as Electronic Distribution Partner / May 2004
TravelCLICK Reports 9.5% Increase in Electronic Hotel Room Nights Worldwide in Q1; Surprisingly, Hotel Revenue from Travel Agents Increased by 13.3% Year-over-year / eMonitor Results / May 2004
TravelCLICK Reports 6.3% Increase in Electronic Hotel Room Nights Worldwide in Q4; Travel Agent Bookings Represent 40% Higher ADR than Consumer Internet Channel / eMonitor Results / February 2004
Major Hotel Chains Grew Internet Reservations by 34% in 2003; TravelCLICK Reports eTRAK Results from 30 Leading Brands / March 2004
TravelCLICK Names Mandarin Oriental Hyde Park, London E-Marketer of the Year / January 2004
Electronic Bookings Up 10.5% in Q3 for Hotels Worldwide; Consumer Internet Component up 51.6% / eMonitor Results / November 2003
Brand Sites Produce 67% of all Major Hotel Chain Internet Reservations / eTRAK Results / October 2003 Joins TravelCLICK's Consumer Media Network / October 2003
Travel Agents Still Rely on GDS for Hotel Selection; 83% of GDS Terminals Receive Text Messaging/Advertising / Ray Cohen / October 2003
Hilton International Selects TravelCLICK’s RateVIEW / September 2003
TravelCLICK Clients Report High Satisfaction with RateVIEW On-Demand Rate Comparison Tool; Over 1400 Hotels Worldwide Utilize RateVIEW / August 2003
TravelCLICK Interactive Combines With iHotelier / June 2003
TravelCLICK Gives NYU Investment Conference Attendees Real-Time View of Their Properties’ Electronic Distribution Performance / May 2003
Worldwide Hotel Electronic Bookings Up 4.6% in Q1; TravelCLICK’s eMonitor Now Includes Third Party Internet Bookings from Pegasus / TravelCLICK eMonitor / May 2003
TravelCLICK Reports Recovery for Hotel Bookings on Internet and GDS since Onset of Iraq War - Company Issues Tips to Hotels: Don't Stay Quiet / April 2003
Strategic Hotel Capital Endorses TravelCLICK Products / April 2003
Cornell’s Center for Hospitality Research Partners with TravelCLICK to Help Hoteliers Improve Revenue Management Strategies / April 2003
Hotels Experienced Considerable Growth in Room Nights Booked Electronically Through the Global Distribution Systems in Q4; Luxury Segment Room Nights Booked Electronically Grow 21% / TravelCLICK eMonitor / Feb 2003
Electronic Bookings for Worldwide Hotel Industry Show Improvement - TravelCLICK Issues Third Quarter eMonitor / November 2002
Report on Electronic Bookings for Worldwide Hotel Industry Shows Luxury Segment Leads the Way to HotelRecovery in Q2 / TravelCLICK Issues Second Quarter eMonitor / Aug 2002
Room Nights Booked Electronically Down 10% from the First Quarter of 2001, Revenue Off 18% / eMonitor / June 2002
Worldwide Hotel Room Nights Booked Electronically Through the Global Distribution Systems Down 12% Versus 4th Qtr Last Year / eMonitor / Feb 2002

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.