Hotel Online  Special Report

Agenda Set for Council of Hotel and Restaurant Trainers Hospitality Training Conference August 1-4, 2004,
Gaylord Opryland, Dallas


Westfield, NJ Ė June 9, 2004 - The 68th semi-annual Council of Hotel and Restaurant Trainers (CHART) hospitality training conference will be held August 1-4, 2004 at the Gaylord Opryland, Dallas, Texas.

"From fundamental training practices to performance improvement, this conference will help training and human resource professionals move the needle on learning, retention, productivity and overall business performance," said Lisa Schweickert, president of CHART and vice president of training for Golden Corral Corp.

For the first time, Chain Leader will moderate a panel based on its April 2004 Best Places to Work issue. Panelists, who represent training and human resource functions of chains who received this recognition, include Steve Baker of Mortonís of Chicago, David Fromson of LaRosa, John Bottum of Restaurants Unlimited and Sandra Spivey of Taco Bell.

An annual conference highlight is the Presidentís Panel, where top leaders share insights on training issues. Jeff Higley, Editor-In-Chief of Hotel & Motel Management Magazine will moderate the panel and panelists are Norman Abdallah of Fired Up, Wally Doolin of La Madeline French Bakery and Café, David Goronkin of Famous Daveís of America, Billy Downs of BDís Mongolian Barbeque and Thomas Higgins of Best Western. 

Christine Holton Cashen will open the conference with "Get What You Want With What Youíve Got." Other general sessions include:

  • Steven Barth,, "Emotional Evolution: How to Create Stabilizing Rituals for Self-Directed Leadership;"
  • Sharon Bowman, Lake Tahoe Trainers Group, "How to Give It So They Get It! Learning Styles, Training Styles and How to Use Both to Make Your Training Stick;" and
  • Eric Chester, Generation Why, Inc., "How to Keep Your Youngest Employees from Driving Away Your Oldest Customers."
Interactive breakout sessions are:

Training Delivery

  • "I am Hospitality: How to Train Your Team to Give Excellent Service;"
  • "Review! Review! Review!;"
  • "The Energized Learner;" and
  • "The Relationship between Training and New Hire Retention."
Training Design
  • "Putting Together a Training CD-Rom or Video: From Bids to Rollout;"
  • "Training Design 101;" and
  • "Training Materials: Present and Future."
Performance Improvement
  • "Conducting a Needs Analysis that Achieves Business Results and Enhances Performance;"
  • "Creating and Maintaining a Culture That Rocks;" and
  • "HIGs (Howís It Going): A System of Employee Development and Quality Assurance."
The Innovation Experience will present an interactive, experiential workshop called, "Play With A Purpose," which explores how to nurture creativity and develop new ideas.

Pre-conference sessions include:

  • ServSafe Train-the-Trainer, National Restaurant Association Educational Foundation;
  • Certified Hospitality Trainer (CHT) Review and Exam, American Hotel and Lodging Association Educational Institute;
  • "The Totally Awesome Trainer," Jim Smith, Jr., Jimpact Enterprises;
  • "How to Build a Better You," Bryan Dodge, Dodge Development, Inc.; and
  • "Branding the Customer Experience," AchieveGlobal.
The annual Commitment to People Awards Gala will be held Tuesday, August 3, 2004. The event honors the recipient of the Commitment to People Award, which recognizes the head of an industry organization who has clearly and consistently demonstrated a commitment to the development of people.

For more information, please call 708-588-0565, email or visit

# # #

CHART is one of the oldest and largest nonprofit organizations dedicated to training in the hospitality industry. Members number over 400 and represent multi-unit restaurant and hotel companies. A typical CHART member holds over 10 years of training and human resources experience and impacts over 5,000 employees in 80 units. By helping trainers do their jobs better, CHART positively impacts millions of employees, customers and companies and the industry as a whole. CHARTís mission is to develop hospitality training professionals to advance industry training practices and improve operational results by providing access to education, tools and resources.


Tara Davey
(800) 463-5918

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.