Hotel Online  Special Report



After Testing and Refinement, Sheraton Hotels
Installing Check-in Check-out Kiosks Nationwide
WHITE PLAINS, N.Y. - April 7, 2004 -- With a simple swipe of a credit card, guests can bypass the front desk and check-in or out in less than 60 seconds with new Sheraton Speed Check self-service kiosks. Sheraton Hotels & Resorts, Starwood Hotels & Resorts Worldwide, Inc's. (NYSE:HOT) upscale brand, is rolling out new self-service kiosks brand wide. 

Sheraton Speed Check is the most flexible kiosk of its kind, offering guests' the ability to receive messages, additional room keys and upgrades, change room type, and view, print and email personal folios, in addition to check-in and check-out. 

Starwood recently tested and refined kiosks at two hotels and is launching its new and improved kiosk in its largest brand, Sheraton. Sheraton Speed Check makes its debut today at the brand's flagship, the newly renovated Sheraton New York Hotel & Towers in midtown Manhattan, and will roll out over the next several months to more than two dozen U.S. properties and ultimately nationwide.

Sheraton Speed Check self-service kiosks
Sheraton Speed Check goes well beyond other self-service check-in kiosks. A guest needs additional room keys? No problem; they can now easily get duplicate keys from the kiosk. Expecting a message upon arrival? No need to go to the front desk - Sheraton Speed Check will print out all waiting messages on the check-in receipt. In addition, guests can also change their room type and view, print and email their personal guest folios any time during their stay.

"The new kiosks are designed to give our guests' greater freedom in expediting their arrival/departure process," said Norman MacLeod, executive vice president of Sheraton Hotels & Resorts. "Slow check-in has traditionally been a major guest concern, and our new kiosks help to alleviate that concern by offering the best functionality in the industry and providing our guests with a myriad of additional choices designed to improve their check-in/check-out process. It's part of our aspiration to provide the best arrival and departure experience, and part of that is to have better self-service than everyone in the industry."

Last year, Starwood test-piloted kiosks at the W New York - Times Square and the Sheraton Boston Hotel and received extremely positive feedback from guests. During the test pilot, Starwood made many refinements to the kiosks based on guest input, including message retrieval and room choice functions, and subsequently believes its kiosk to be the best in the business and ready for deployment throughout its largest brand.

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 740 properties in more than 80 countries and 110,000 employees at its owned and managed properties. 

Starwood Hotels & Resorts Worldwide, Inc.
Also See: Hilton Tests New Check-In/Check-Out Self Service Kiosks at Two Flagship Properties / Sept 2003
Hotel Chains Hoping Self Serve Kiosks Gain Widespread Acceptance; Potential to Cut Labor Costs Over the Long Run / March 2004

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