The Scottsdale Plaza Resort management looked to replace their previous POS system with a solution that could not only streamline transactions, but also help increase revenue while cutting costs and improving guest satisfaction and service. Additionally, the Plaza wanted to use technology to increase business performance and product management.

"We were using an outdated technology solution that didn't provide the reporting and comparative analysis we needed to run our operation at peak efficiency," said Rick Sederholt, Vice President of Food & Beverage and Executive Chef for The Scottsdale Plaza Resort. "In the hospitality industry, customer service is the absolute top priority. It determines your reputation and long-term profitability. With our old system, we were unable to support the guest satisfaction initiatives we wanted to implement, such as gift cards."

The combined installation of Revelation and Rendezvous�both using state-of-the-art, Microsoft-based open system technology running on IBM SurePOS 500 touch screen terminals�gives the Plaza the ability to roll out new customer service programs to enhance guest satisfaction. Revelation's Hot Keys provide guests detailed driving instructions, while the Plaza's loyalty cards reward frequent guests.

Resort management also installed the InfoGenesis Handheld Wireless Solution at poolside. The solution provides speedy service, increased security, and instant menu information. The Plaza has realized immediate benefits including reduced training times, increased efficiency, and improved guest convenience and satisfaction, as well as increased revenue.

"We were sold on the superior quality of the InfoGenesis solution," added Sederholt. "InfoGenesis helped us identify significant ROI opportunities in our business by using Revelation and Rendezvous. The key selection factors came down to InfoGenesis having a more technologically advanced product that could help us deliver new and improved programs for our guests and employees."

For more information about The Scottsdale Plaza Resort, visit www.scottsdaleplaza.com.

Based in Santa Barbara, California, InfoGenesis is a leading developer of enterprise information solutions for the hospitality and food service industries built on advanced Microsoft technology and making use of IBM SurePOS point-of-sale hardware. For more information visit www.infogenesis.com.