Hotel Online  Special Report



Radisson Hotel Utica Centre Receives
Presidents Award for 3rd Straight Year

Utica NY- April 1st 2004 - Radisson Hotels & Resorts (based in Minneapolis, Minn) announced today that the Radisson Hotel Utica Centre has been awarded the Presidents Award for 2003. This is the 3rd consecutive year the Radisson Hotel Utica Centre has received the award, which is only given to those few hotels that achieve the highest levels of guest satisfaction as measured by customer feedback. 

Bjorn Gullaksen, executive vice president and brand leader for Radisson Hotels & 

Radisson Hotel Utica Centre
200 Genesee St 
Utica, New York 
Resorts stated “The Presidents Award represents the best of the best for Radisson and recognizes the hotels that have demonstrated their exceptional commitment to guest service and product quality that distinguishes Radisson in the global marketplace,” explained Gullaksen. “These hotels utilized their industry expertise and fully leveraged the company’s revenue generating tools and information to excel in a challenging business environment with changing customer expectations,” he added. “They also provide a great place for employees to do great work. The Radisson Hotel Utica Centre is a brand champion for Radisson and will help us achieve our goal to become the brand choice for frequent travelers seeking an upscale hotel experience” Gullaksen explained.

“They achieved top scores on the annual quality review by LRA Worldwide for cleanliness and consistency in meeting and often exceeding the brands product quality standards” added Gullaksen.

Mark Cherry, General Manager of the Radisson Hotel Utica Centre stated “Receiving this award for the third straight year is very exciting for the staff and ownership of the hotel, it tells us that we are continuing to improve the hotel in the correct areas and add amenities and features that are important to our guests. It is especially important because guest comments play such an important roll in this award through their feedback to the corporate office and it’s the guests who are telling us we are doing such a great job”

The Radisson Hotel Utica Centre has a staff of 150 to service the guests and hotel which features 162 guest rooms, 15,000 sq feet of meeting space, indoor pool, whirlpool, fitness center, restaurant and lounge. The hotel just added its newest amenity, free wireless high-speed Internet access in all areas of the hotel.

Mark Cherry, GM
315 797 8010
Also See: Radisson Hotels & Resorts Selects 60 Hotels for the Brand's Top Honor, The President's Award; Selected from 310 Properties / March 2004
Radisson Hotels & Resorts Selects 63 Hotels for its Prestigious Annual President's Award / April 2003

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