Do Not Feel Appreciated by their Employers
|CHICAGO, April 13, 2004 – Hospitality workers are expressing dissatisfaction
with how they are treated by their direct supervisors and company leaders
with 44 percent stating that their employers do not appreciate their efforts,
according to a recent CareerBuilder.com survey. This feeling of not being
valued is playing a critical role in motivating 40 percent of Hospitality
workers to change jobs this year. The CareerBuilder.com survey, “Life at
Work 2004: Hospitality,” was conducted from February 19, 2004 to February
29, 2004 and included more than 120 Hospitality workers.
“Hospitality is an industry that is prone to high employee turnover
Two-in-ten Hospitality workers have worked for ten or more employers. One’s relationship with his/her direct supervisor has a significant impact on whether that employee will have a positive work experience. One-in-four Hospitality workers say their supervisor does not make time to review job concerns and does not try to help them develop or improve. Nearly one-in-two feel they can do their supervisor’s job better if given the chance.
Job dissatisfaction amongst Hospitality workers extends to senior management. Forty-three percent of Hospitality workers feel their company leaders do not lead by example and 21 percent feel company leaders play favorites. Hospitality workers also report feeling disconnected with 35 percent stating that company leaders do not keep staff informed about company objectives.
“While there are many Hospitality organizations with inspiring leadership and management techniques, there are others that are unfortunately falling short in this area,” said McInerney. “Forty percent of Hospitality workers feel their company leaders are ineffective in motivating their employees. This carries serious implications for how well those employees and, ultimately the overall business, will perform.”
McInerney recommends the following Hospitality employee retention tips:
The CareerBuilder.com survey, “Life at Work 2004: Hospitality,” was conducted from February 17 to February 29, 2004 of more than 120 workers. To collect data for the survey, CareerBuilder.com commissioned SurveySite to use an e-mail methodology whereby individuals who are members of SurveySite Web Panel were randomly selected and approached by e-mail invitation to participate in the online survey. The results of this survey are accurate within +/-8.87 percentage points (19 times out of 20).
CareerBuilder.com is a leading online source for maximizing recruitment dollars and optimizing job searches with superior products, customer service and technology.
|Also See:||Challenging Times Require Hospitality Leaders On The Front Lines / Michael Hampton, Ed.D. / HSA International / July 2003|
|Putting Leadership Back in the Executive Committee / HVS International/ The Ference Group / Sept 2000|
|Optimizing New Employee Performance And Productivity or Getting New-Hires Up To Speed Quickly / Michael Hampton, Ed.D. / HSA International / December 2003|