Hotel Online  Special Report

Glorietta Bay Inn, Coronado, California Receives AH&LA's
Best Guest Relations Program Award for Properties
with 150 rooms or Less


Coronado, CA, April 14, 2004 – Glorietta Bay Inn announces today that it has received a “Stars of the Industry” award for Best Guest Relations Program for properties with 150 rooms or less from the American Hotel & Lodging Association and Diners Club International.

The award was presented in Las Vegas today at the Las Vegas International Hotel and Restaurant Show.  Kim Akers, general manager, and Fe Herron, housekeeping manager, were present to accept the award. Glorietta Bay Inn also won this award in 2000 and 2001.

Glorietta Bay Inn’s award-winning guest relations program uses a personalized approach. The inn has customized its offerings to appeal to different market segments. Special programs are in place for returning guests, mansion guests, families with young children, business travelers, guests celebrating special occasions, history buffs, and the active set.

“In 2003, we continued to push forward with our guest relations program. We have

 Glorietta Bay Inn
1630 Glorietta Blvd.
Coronado, California 92118
fine-tuned the program and added new services. Aware of the tremendous impact of  technology, we have added wireless and high-speed internet.  Conscious that guests are looking for an ‘experience,’ not just a place to sleep, we’ve added charming touches like breakfast in picnic baskets and milk and cookies at bedtime. We’ve delved deeper into sharing our mansion’s rich history, and continue to make guests feel like they are staying with us in our home, not just another hotel,” said Kim Akers, general manager.

The 100-room Inn, designated a Coronado Historic Landmark in 1977, incorporates the former Edwardian mansion of sugar baron John D. Spreckels, who also built the Hotel del Coronado, located just across the street.

Spreckels' mansion, built in 1908, featured many innovations for its time, including electric lights and a tunnel connecting its water and electric systems to the generator at the Hotel del Coronado. The mansion also had a brass-cage elevator, marble staircase with padded handrail and skylights throughout. The home was built with reinforced steel and concrete, an earthquake precaution Spreckels insisted upon after living through the 1906 San Francisco earthquake. 

Bob Hunt
Reservations & Sales Manager
Glorietta Bay Inn
1630 Glorietta Blvd.
Coronado, CA  92118
Phone # 619-365-0241
Also See: Seven Hotels Receive AH&LA Achievement Awards / April 2001
Tim Bridwell, General Manager and Mousa Tayyeb, Director of Guest Services at Fess Parker's Doubletree Resort Honored as Stars of the Industry by the American Hotel & Lodging Association / Aug 2003

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