Hotel Online  Special Report



InterContinental Hotels Group Appointments Carmen Lam
as its Vice President, Sales and Marketing,
Asia Pacific
Singapore, 30 April 2004 – InterContinental Hotels Group (“The Group”) announces the appointment of Ms Carmen Lam as its Vice President, Sales and Marketing, Asia Pacific. Reporting directly to Mr A. Patrick Imbardelli, Managing Director, Asia Pacific, Ms Lam is the latest addition to the regional executive management team. 

Ms Lam has overall responsibility for planning, developing and driving key sales and marketing strategies to maximise hotel performance. She will be responsible for extending the Group’s brand leadership for InterContinental, Crowne Plaza and Holiday Inn across the region, driving increased revenue through traditional and emerging channels and achieving customer loyalty and satisfaction across the Group’s hotels portfolio. 

Said Mr Imbardelli, “We are confident that with Carmen’s impressive track record, she will definitely be an asset to InterContinental Hotels Group. Her extensive experience and expertise in developing and implementing sales and marketing strategies will be instrumental in leading the Group’s Sales and Marketing Team to identify opportunities, maximise revenue and enhance the performance of our hotels so that we can ultimately deliver value to our owners and to make our hotels, the top choices for our customers.” 

Ms Lam brings to the Group in-depth knowledge of the hotel and travel business, with 17 years of experience in the tourism and hotel industry. Before joining InterContinental Hotels Group, Ms Lam was the Group Director of Sales and Marketing for Shangri-La Hotels & Resorts based in Hong Kong. Prior to her promotion in 2001, she was Vice President for Marketing and had previously held the position of Director of Marketing at two of its hotels in Hong Kong and Jakarta. While at Shangri-La, she has been instrumental in developing and implementing programmes and systems to improve hotel performance as well as strengthening brand positioning, improving sales productivity and leveraging channel distribution. 

During her tenure at the Hong Kong Tourism Board between 1997 and 2000, Ms Lam was the Senior Manager for Tourism Marketing and her achievements include the development of the “Discover HK” campaign and expanding the reach of the Hong Kong Tourism Board with local and international travel trade.

Ms Lam will be based in Singapore.

InterContinental Hotels Group PLC of the United Kingdom [LON:IHG, NYSE:IHG (ADRs)], owns, manages, leases or franchises, through various subsidiaries, more than 3,500 hotels and 535,000 guest rooms in nearly 100 countries and territories around the world ( 

InterContinental Hotels Group
Joanna Ong
Tel: (65) 6395 6074

Also See: Barbara Pang Appointed Vice President Sales and Marketing for Shangri-La Hotels and Resorts / October 2003
Clarence Tan Appointed Vice President Business Support, Asia Pacific for InterContinental Hotels Group / January 2004

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