Hotel Online  Special Report

High-Speed Internet Leader Broadband Hospitality
to Provide Windy City’s The Whitehall Hotel
with Wired, Wireless Solutions

CHICAGO— April 21, 2004 — The Whitehall Hotel, Chicago’s premier luxury hotel, has selected Broadband Hospitality, one of the hospitality industry’s fastest growing high-speed Internet access (HSIA) providers, to install and service its high-speed Internet system. The 221-room property is owned by Hinsdale, Ill.-based WH Investment and managed by SB Yen Management Group, also based in Hinsdale.
“We chose Broadband Hospitality because the company has an excellent track record and reputation in the hospitality industry,” says Bert Yen, general partner, WH Investment. “In our hotel, we will be using a DSL system to send the high-speed signal to the guestrooms. Broadband Hospitality has a lot of experience working with that advanced system.”

“We are excited to be working with the owners of such a prestigious luxury hotel,” says Vince Lucci, president of Youngstown, Ohio-based Broadband Hospitality. “The Whitehall Hotel, 

The Whitehall Hotel
with its rich tradition of unsurpassed service, is already a leader in the Chicago boutique hotel market. With the addition of our high-speed Internet system, the hotel will enhance its competitive position.”

In addition to installing a wired high-speed Internet system in The Whitehall Hotel’s 221 guestrooms and second floor meeting rooms, Broadband Hospitality will install a wireless system in the hotel’s lobby and restaurant area on the first floor.

“Wireless is becoming part of every deal that we do,” says Ed Santor, national sales manager for Broadband Hospitality. “A lot of people are of the opinion that wired is better but there’s definitely a place for both technologies and we will be a player in both arenas.”

Santor says Broadband Hospitality will use hardware from Paradyne Corp. in The Whitehall Hotel.

“Paradyne has been a leader in the high-speed Internet industry for many years,” he says.

Guests request high-speed service

“Our guests had requested high-speed service,” Yen says. “Business and leisure travelers alike have a need for it. We might have lost future business without it. A high-speed Internet system will be a tremendous addition to our refined guest services.”

Lucci says high-speed Internet service has become an expected amenity throughout the lodging industry.

“It is extremely important to have it,” he says. “Most of the chains are mandating it. We are continuing to get calls from hotels without it. They are at a competitive disadvantage. Within two years, 85 percent of all hotels will have it.”

Broadband Hospitality now has more than 150 hotels with more than 16,000 rooms installed or under contract. In addition to The Whitehall Hotel, Broadband Hospitality also has installed a high-speed Internet system in Chicago’s Hotel 71. In the April issue of Mobile PC magazine, Hotel 71 was named one of the 40 most wired hotels for the high-tech traveler.

“We believe Broadband Hospitality is an ideal fit for hotels of any size—whether a luxury hotel in a large market such as Chicago, or a limited-service property in a suburban location,” Lucci says. “We provide the same level of prompt, high-quality service to all of our customers throughout the United States.”

Broadband Hospitality separates itself from its competitors by providing around-the-clock tech support 24 hours a day every day of the year.

About The Whitehall Hotel:

The Whitehall Hotel, with unsurpassed service for more than 75 years, is Chicago’s only member of the Small Luxury Hotels of the World. The organization has 310 members worldwide. The Whitehall Hotel offers 221 luxurious guestrooms, including eight sumptuous suites. The hotel is located in the heart of Chicago’s Gold Coast, nestled amid the Magnificent Mile’s shops, restaurants, theaters, entertainment and the business district. Fortune magazine named The Whitehall Hotel “one of the eight great small luxury hotels in the U.S.” For more information about The Whitehall Hotel, go to or call (312) 944-6300.

About Broadband Hospitality:

Founded in 1993, Broadband Hospitality’s mission is to help hotels and restaurants leverage the full power of the Internet by providing complete, high-quality, high-performance Internet solutions. In addition to traditional wired solutions, Broadband also installs wireless "hot spots." These hot spots typically include areas such as lobbies, breakfast areas and meeting rooms. Broadband has partnered with some of the leading wireless hardware companies to implement Wi-Fi technology and can offer the best solution for each property.

In addition to providing high-speed Internet access solutions for restaurants, guestrooms, business centers, kiosks and conference rooms, Broadband Hospitality offers print services (printing guest documents via the in-room Internet connection), e-commerce platforms for hotel chains, video on demand, videoconferencing and voice over IP. 

Broadband Hospitality offers a wide range of voice solutions, including local service. The company also is an authorized Mitel dealer that installs and services hotel phone systems. Because of its strategic partnerships with companies such as AT&T, Paradyne Corp., Qwest Mitel and Tut Systems, Broadband Hospitality can offer its customers the best possible telecommunications and network solutions at the best possible price.

Broadband is the preferred HSIA vendor of the Ohio Hotel & Lodging Assn. At its convention in April 2003, the OH&LA presented Broadband Hospitality with its Stars of the Industry Allied Member of the Year award. Broadband Hospitality is also a member of the Pennsylvania Tourism and Lodging Assn. 

Broadband Hospitality meets the brand standards for HSIA for Hilton Garden Inn hotels and most standards set by leading franchisors. For more information about Broadband Hospitality, go to or call Vince Lucci, president, at (330) 629-8848.

Vince Lucci, President
Broadband Hospitality
(330) 629-8848

Bert Yen, General Partner
WH Investment
(312) 573-6207

Glenn Hasek, President
Hasek Communications
(216) 476-9663; cell: (216) 702-0334

Also See: High-Speed Internet Leader Broadband Hospitality Expands Holiday Inn Express Relationship, Adds 13th Hotel to Customer Mix / January 2004
Alliance Chooses Broadband Hospitality’s Valu-Pak-24 — a New, Low-Cost High-Speed Internet Package — for Eight of its Midwest Hotels / January 2004
Broadband Hospitality Finalizes Agreement to Supply High-Speed Internet Service to Historic Mountain View Inn / September 2003
Broadband Hospitality Signs Deal to Supply Boardman, Ohio’s Buffalo Wild Wings Bar & Grill with High-Speed Internet System / September 2003
Broadband Hospitality Signs Agreement to Provide High-Speed Internet Service to Doubletree Denver North / August  2003
Broadband Hospitality Inks Agreement to Supply Doubletree Hotel Boise Riverside with High-Speed Internet Service / June 2003
High-Speed Internet Leader Broadband Hospitality Becomes Vendor of Choice for Hotels with 100 Rooms or Less / June  2003
High-Speed Internet Leader Broadband Hospitality Reaches 10,000-Room Milestone / April 2003
High-Speed Internet Leader Broadband Hospitality Partners With Award Winning Holiday Inn Boardman / Feb 2003
Broadband Hospitality Finishes 2002 With Flurry of Agreement Activity / Dec 2002
Ohio’s Broadband Hospitality Emerges as High-Speed Internet Access Leader / Nov 2002

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